Service Delivery Coordinator

6 days ago

Melbourne, Australia CMACGM Full time

Jump Aboard

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of becoming carbon neutral by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you

Come and find your better way with us...

**About the Role**:
2x Permanent, fulle time roles available.

Reporting to the Import Desk Team Leader, the Service Delivery Coordinator will provide excellent customer care and assist customers with all import queries and issues, while coordinating with both internal and external parties, including Australian Government entities to ensure smooth and compliant delivery of import cargo across all nominated ports and terminals.

**Key responsibilities of the role will include**:
Follow-up with clients on idle containers and keep terminals updated

Ensure customer complaints are reported to the Import Desk Team Leader and or Import Desk Manager

**To be successful in this role, you will need**:
Completion of year 12 or equivalent

Keen to start and build your career in shipping/supply chain and logsitics

Strong proficiency in computer skills

Customer oriented with sound relationship building skills

Good communication skills

Work in a pressure environment

If you are a New Zealand citizen and looking to relocate permanently to Melbourne, Australia, you are more than welcome to apply.

Please note that remote working in overseas and interstate locations will not be considered.

**Culture & Benefits**:
Our culture is embodied by boldness, imagination, exemplarity and excellence. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.

**In addition, CMA CGM offers a number of perks including**:
Study leave and study reimbursement

Paid parental leave entitlement

Annual health checks for all employees

Discounted car parking at the DFO

Corporate rates with ANZ Bank

Bupa Corporate Cover

Discounts at selected food outlets

Exclusive Offers on the Telus Health App (our EAP Provider)

Novated car leasing available

Social Club activities all year round

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

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