
Technical Support Representative
2 days ago
**Responsibilities**:
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.
**Education and Experience Required**:
- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
**Knowledge and Skills**:
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
**_
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