Service Delivery Administration Officer

**Description**:

- Part-Time position, 4 days per week, 9am-5pm
- SCHADS Level 2 - $32.21 - $35.14/hr + NFP salary packaging and career advancement opportunities

About You
Are you are motivated to improve the lives of those living with mental illness? Can you work collaboratively with multiple stakeholders to achieve desired outcomes, while also being highly driven to meet deadlines?

**Additional attributes we are looking for include**:

- Intermediate knowledge of, and IT skills in Microsoft Office and CRM systems and accurate data entry
- Demonstrated ability to deal with confidential and sensitive matters of a complex nature with effective communication skills, verbal and written
- Able to work autonomously and as part of a team
- Able to take an organised, methodical approach to work tasks including the ability to develop reports and liaise effectively with staff and the public
- Previous experience working within a mental health setting, or those with personal lived experience of mental health challenges or have cared for someone who has

About the Role
The Royal Commission into Victoria’s Mental Health System has challenged us to think beyond incremental improvement to deliver a mental health system that helps all Victorians live their best lives. In a region characterised by fragmentation, complexity, and access barriers, implementing the Greater Geelong - Queenscliff Mental Health and Wellbeing Local (GGQ Local) is a key step in realising this goal.

**The GGQ Local is delivered by a consortium of equal partners**: Barwon Health, Watharoung Aboriginal Cooperative Ltd, Wellways Australia and ermha365.
The three core elements of our service are people, purpose, and place. The vision of the GGQ Local is a unified, mental health and wellbeing system that is underpinned by the approach of “How can we help?”
The role of the service delivery administration officer entails:

- Supporting the Team Leader with onboarding and induction of team members and processing of incoming and outbound referrals
- Staff rostering, including accurate recording of staff leave
- Scheduling meetings and recording meeting minutes
- Assisting with consumer data maintenance, document management, including scanning and filing and other administration tasks as required
- In addition to supporting the Wellbeing and Peer Support Services team, supporting the Community Engagement team, the Concierge team, Program Coordinator and Operations Manager as required.

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children card, work rights and possess a current & valid driver’s licence.

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

What we can offer you
ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

- Opportunity to have a career that changes lives
- Industry-leading induction and on-the-job training provided, with access to free and continuous online learning modules at your own pace
- Staff benefits program with discounts to over 250 retailers, wellbeing hub and Employee Assistance Program
- A supportive team environment that is engaging and inspiring
- A competitive total package - SCHADS level 2 with the ability to salary package

Diversity and Inclusion

About ermha365
ermha365 exists to ensure that people experiencing mental illness and cognitive disability, and their carers, can thrive in and become part of the community. We choose to work with people experiencing mental illness and cognitive disability who have fallen through the gaps in the system and where there is no obvious support. We are often considered the provider of last resort.
Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and/or linguistically diverse backgrounds are encouraged.

We are excited to partner with Barwon Health, the Wathaurong Aboriginal Co-Operation and Wellways to create the GGQ Local Service.