Technical Support Analyst

6 days ago

Brisbane, Australia Downer Group Full time

We believe that the future lies at the intersection between humans, technology, and the environments we work in.

XDNA, a part of the Downer Group, focuses on supporting digital transformation both internally within Downer and for its clients and partners. We specialise in leveraging emerging technologies to unlock opportunities at the intersection of human potential and technological advancement.

Deeply instilling change within the organisational DNA for the future. Augmenting and educating incredible people with innovative technologies

**Role Overview**:
We are seeking a dynamic and detail-oriented Technical Support Analyst to join our Service Delivery Team in **Brisbane, Australia. This is a full-time position**. In this role, you will provide exceptional support to our clients, monitor and report on solution and environment performance, adhere to the solution change process, and manage incidents. You will be the first point of contact for inbound communications and collaborate with internal and external technical and operational teams to resolve tickets. Your analytical skills, communication abilities, and knack for building trusted client relationships will be key to your success.

**About you**:

- Must be an Australia citizen
- experience in customer service, desirable
- Strong analytical skills.
- **Ability to hold an AGSVA Security Clearance (Eligibility and suitability | Australian Government Security Vetting Agency). We will sponsor it; you just need to meet the eligibility requirements.**

**Key Responsibilities**:

- Provide superior customer service across the range of solutions being provided.
- Use initiative and creative problem-solving to offer viable resolutions.
- Collaborate with wider technical and operational teams to manage tickets to resolution.
- Develop and maintain trusted value-based partnerships inside and outside of the Downer organisation.
- Deliver the Service Delivery team strategy by focusing on effort and commitment, evaluating performance, and providing regular feedback.
- Meet performance cycle deadlines, including goal setting and providing input into reviews.

**Why Join Us**:

- **Innovative and Dynamic Team**:Be part of a forward-thinking team at xDNA, where innovation and creativity are at the core of everything we do.
- **Cutting-Edge Projects**:Engage in exciting and challenging projects that leverage the latest in digital technology and solutions.
- **Competitive Compensation**:Benefit from a competitive salary and comprehensive benefits package that values your contributions.
- **Growth and Development**:Access continuous professional development and growth opportunities to advance your career within the xDNA and the Downer Group.

**How to Apply**:

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