Operations Specialist

2 days ago

Melbourne, Australia Employee Matters Pty Ltd Full time

Support the delivery and operational support of Fleet product offerings
- Help to achieve the mission of building Australia's largest EV charge network
- A world class pioneer - rapidly growing - a huge opportunity to join the ride

**Who is Evie Networks?**

At Evie Networks our business is to accelerate the switch to sustainable electric transport to clean the air, reduce emissions and make our cities more liveable. Our electric vehicle charging solutions give people the freedom to go electric and go anywhere.
- We value people who are creative and tenacious because it won’t be easy and there are many unknowns, but when we wake up each day we know our efforts contribute to shaping a new and emerging market, as well as making the world a better place.
- We promote a collaborative and supportive work environment where everyone’s contribution is acknowledged and valued.
- We empower everyone to make a difference and therefore everyone should own a share of the business.
- We promote a healthy work-life balance because its good for us, our families and our business.

**_At Evie you’ll get involved in almost every aspect of what we do. You will be stretched, and you’ll learn and grow from the experience._**

**The Role**

The core purpose of is role is to support Evie Networks growing fleet segment by fulfilling operational requirements of our products including post sales customer support.

**Reporting to the Head of Enterprise Sales, you will**:

- Setup customer accounts including issuing and fulfilling of charging network access cards and system logins
- Monitor day-to-day operations, while tracking and reporting on performance
- Develop and implement department-wide quality control (QC) measures
- Support fulfilment partner enquiries in the delivery of products for enterprise customers.
- Set up customer invoicing fulfilment and reconcile supplier invoices alongside delivery
- Develop regular reporting to support business and customer needs.
- Identify key customer needs and resolution pathways for new fleet product introductions.
- Work closely with our Implementation Leader to ensure new customers receive a smooth transition from onboarding through to delivery

**About you**

You’re goal orientated, have a sense of urgency and your nature is to challenge the status quo. The electric vehicle market in Australia is still largely uncharted territory which means your passion to make a difference, desire to use your initiative and continuous focus on excellence will ensure your success in this new role.

**What you need to be successful**:

- Organisational and time-management skills
- Attention to detail
- Strong communication skills with a problem-solving attitude

**Prefer to have**:

- 2+ years of experience in an operational role of similar capacity
- Project management experience
- Strong Process orientation.
- Fleet operations experience

**Like to have**:

- Post Graduate Qualifications.

**_An opportunity where you have a direct impact on Australia’s sustainability and environment is rare_**

If you’re not afraid to grow and learn from your customers, and are passionate about working for a company who is rapidly growing, fun, adaptable and always open to new ideas, then

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