Operations Specialist

1 week ago

Melbourne, Australia hussetHR Full time

Vibrant & Fun Culture
- Competitive Salary
- Growth & Development Opportunities

We are looking for an enthusiastic Operations Specialist to join a team providing innovative supply chain management services specifically directed at Australian Importers and Exporters who are seeking optimisation of their international supply chain.

**ABOUT THE ROLE**:
This role is central to the organisations day to day operations. You will be managing the order life cycle, building/managing relationships to deliver seamless booking and operations, assigning orders in the most cost-effective way to achieve agreed service levels, and helping identify and drive opportunities to continuously improve operational excellence.
- Drive cost optimisation of the organisations' order book through the configuration of optimisation parameters.
- Manage the day-to-day order life cycle from booking through to execution of equipment and transport, proactively identifying potential issues, resolving efficiently, and communicating to the appropriate internal and external stakeholders.
- Develop and manage booking/operational relationships with carriers, transport providers and other key stakeholders to ensure the seamless transaction of equipment supply.
- Monitor and ensure operational tasks are fulfilled with respect to equipment supply, release management and transport and maintain milestones.
- Proactively engage internal teams to drive positive change in service of the optimised ocean freight plan and customer satisfaction.
- Engage with customers to fulfil ad-hoc requests, challenge expectations, and drive automated outcomes where appropriate.
- Assist the Operations Manager in developing/delivering continuous improvement and other value-added solutions with an aim of improving and maintaining operational excellence.
- Assign all orders within customer SLAs and at the lowest cost to the order book, accounting for strategic commitments and supply chain realities.
- Continuously improve operational KPIs in an automated manner by refining the Optimiser to support business rules & processes using complex, rules-based logic.

**ABOUT YOU**
- Have strong communication skills and the ability to engage and develop effective relationships with stakeholders and colleagues.
- You are able to seek out relevant information and trends and identify ways to lift the organisation's performance and the experiences of our customers.
- You will have good commercial awareness and an understanding of the various drivers of business performance.
- Data analysis will be your strength, and this, combined with the ability to quickly pick up and navigate our internal systems will mean you can identify and solve data discrepancies between sources.

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