Vehicle Operations Specialist

2 days ago

Melbourne, Victoria, Australia Mazda Australia Pty Ltd Full time $90,000 - $120,000 per year

Join a High-Performing Team as a Vehicle Operations Specialist – Drive Operational Excellence and Customer Experience

We are seeking to recruit a dynamic individual to join our National Vehicle Operations Department as a Vehicle Operations Specialist at our National Head Office in Mulgrave, reporting to one of our Vehicle Operations Managers.

About the role:

As a Vehicle Operations Specialist, you will be a key member of the National Vehicle Operations team, managing both Vehicle Operations tasks and Loan Fleet Vehicle tasks. You will coordinate with internal teams, dealerships, and external suppliers to maintain seamless operations while ensuring our customers are supported during their vehicle service experience.

This position requires a full-time, in-office presence
five days
a week, fostering a collaborative work environment and promoting effective teamwork.

Key Responsibilities:

  • Manage
    loan car availability
    for customers, prioritising requests related to
    warranty repairs
    .
  • Monitor
    fleet security
    ,
    vehicle tracking
    , and
    maintenance
    to ensure reliable and efficient service.
  • Oversee the
    end-to-end vehicle lifecycle
    , from ordering and delivery through to auction and disposal.
  • Maintain
    accurate records
    of vehicle locations, usage, and associated documentation.
  • Support the
    Vehicle Operations Team
    with a range of administrative and operational tasks.
  • Drive continuous improvement
    by reviewing processes and implementing enhancements.

About You:

We're seeking a detail-oriented and customer-focused professional who brings:

  • Proven experience in
    fleet management
    , ideally managing fleets of up to
    150 vehicles
  • Strong
    problem-solving
    ,
    organisational
    , and
    time management
    skills
  • Ability to
    manage competing priorities
    and meet tight deadlines
  • Background in
    customer service
    with excellent
    communication
    and
    interpersonal
    skills
  • Degree-qualified with a solid understanding of
    business operations
  • Proficiency in
    Microsoft Office applications
  • A
    collaborative approach
    and the ability to thrive in
    fast-paced environments

About Mazda Australia:

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

Mazda Australia Benefits:

  • New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.
  • Annual bonus eligibility and 17.5% annual leave loading.
  • Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks.
  • Paid Parental Leave.
  • Join a collaborative team and supportive team culture.
  • Ongoing learning and development opportunities to fuel your career growth.
  • Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Health Care provider discounts.

If you're ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity

Application and Selection Process:

We value attitudes, behaviours, and values that align with Mazda Australia's culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.

We thank you for your application, please note only shortlisted and candidates with permanent working rights in Australia will be contacted.

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