Allocations/rostering Coordinator

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our members first by investing in solutions that matter most to our members, customer’s and the Australian community.

The Home Health program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

We’re bold, warm and honest. We make a real difference to people’s wellbeing.

A new opportunity for an Allocations Coordinator is now available to support our Far North Coast Home Health Branch** based at Tweed Heads.**

**About Your New Role**:

- Create an effective Care Worker roster to meet our customer service requirements
- Plan, forecast and manage workforce planning requirements: this will include roster changes, leave and absence planning and new employee onboarding
- Ensure all administrative duties are completed and timely data entry for rostering and payroll
- Ensure delivery of professional customer phone support to both our customers and care workers
- Maintain accurate and up to date client and employee records

**About You**:

- Experience rostering and scheduling staff in a high-volume work environment is ideal but not essential - **we are open to an applicant seeking a career change** if you come from a strong Admin/Receptionist support role
- Professional verbal and written communication skills
- Proven ability to build strong work partnerships and gain buy in
- Able to prioritise and handle competing tasks
- Strong time management with ability to take initiative to solve an issue
- Values teamwork and tackles change with a positive outlook
- Competent using MS Microsoft Suite - prior exposure to online rostering systems a bonus

**Why Join Us**:

- Yearly **paid** Community, NAIDOC and Wellbeing days
- **Competitive** Remuneration
- 14 weeks** paid parental leave** - equal benefit for both parents
- **Bump to Baby program** - a support service connecting you to a team of maternal health experts, midwives, and nurses
- **Flexible Work Options** - Including 1 WFH day per fortnight
- **Fitness Passport**:

- discounted workplace health and fitness program
- Supported **learning and career development** including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Access to a range of great **staff discounts** on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

**What Makes Us, Us?**
- We’re all about lifelong learning
- We’re all about supporting your wellbeing
- We take care of our people, they take care of our customers
- We’re all about making a bigger difference together

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing. All successful persons will be required to provide proof of COVID vaccination before commencing employment or medical exemption certificate from a registered medical practitioner. Your Talent Acquisition Specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.