Intake Coordinator

Posted: 22/07/2025

Closing Date: 18/08/2025

Salary: $75,000.00 - $77,000.00

Job Type: 3. Maximum Term - Full Time

Location: Tweed Heads

Job Category: Care Operations

**About us**

**Care Connect**_Life, made easier_

An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people’s quality of life each and every day. You can be part of it

We are offering a **full-time, max term position until July 2026** for an experienced and enthusiastic care professional, dedicated to supporting clients as they transition from hospital to home.

**About the role**

As the first point of contact for clients, families and health professionals, the Intake Scheduling Coordinator will be responsible for managing intake and scheduling services, coordinating referrals and maintaining accurate records. Your ability to balance efficiency with compassionate service will help deliver positive outcomes for our clients during a critical time in their recovery journey.

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

- Manage intake and scheduling for clients transitioning from hospital to home
- Liaise with clients, families and health professionals to coordinate assessments and ensure timely support
- Allocate and schedule assessments and determining eligibility
- Maintain accurate records and documentation in accordance with Care Connect policies and procedures
- Respond to enquiries from internal and external stakeholders, providing clear and supportive communication
- Work collaboratively with the Out of Hospital Care (OHC) team to ensure seamless service delivery
- Identify and escalate any service gaps or concerns to support continuous improvement in client care
- Participating in an on-call roster approximately every 5-6 weeks on Saturday and Sunday to support action referrals from emergency departments

**Office location**: Tweed Heads, NSW

**About You**

To be successful in this role, you will have strong organisational and time-management skills. Your ability to communicate effectively with clients, families and health professionals will be key to ensuring seamless service coordination. A keen attention to detail and proficiency in managing schedules and documentation will support efficient service delivery. Most importantly, you will bring a client-focused approach, ensuring individuals receive the care they need during their transition from hospital to home. You should also be comfortable using technology and have the ability to adapt to new systems quickly. You preferably have experience in client management systems or CRM however this is not essential.

**Minimum Qualifications**:

- Qualification or formalised training in Customer Service, Business Administration or equivalent
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations

**What’s in it for you?....**

We offer a competitive salary of $76,376.56 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay We value your work/life balance with a flexible working environment (WFH & ADO options), a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

**How to Apply