Rostering Team Leader

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.

An exciting opportunity is now available for a Scheduling Team Leader to join our team to support both the Far North Coast & Northern Rivers Home Care team - **with the role based between our key branch locations in Tweed Heads and Casino.**

You will drive a high performing culture and excellent customer focused service, whilst ensuring efficiencies and compliance requirements are maintained.

**About Your New Role**:

- Monitor accuracy in data entry and rostering practices including service types, episodes, service times, and matching tools for customers and employees
- Actively support and maintain appropriate upward and downward communication with external and internal Allocations team stakeholders.
- Provide direction and guidance to Allocations Coordinators in the utilisation of dashboards
- Identify opportunities for rostering efficiencies and cost management
- Complete regular reporting as required
- Lead business unit communication and drive initiatives to enhance rostering performance
- Monitor rostering workload to determine local capacity and workforce requirements
- Support capability development through one to one or team-based coaching
- Previous experience in a Team Leader position is essential
- Ability to work to tight deadlines and be flexible to changing business priorities
- Proficient in Microsoft Office Suite & confident to work with various Dashboards & reports
- Sound knowledge of industrial awards and the ability to interpret workplace agreements
- Clear communication skills with ability to build efficient working partnerships
- High attention to detail with a focus on quality and compliance

**WHY JOIN US**:

- Yearly **paid** Community, NAIDOC and Wellbeing days
- **Competitive** Remuneration
- 14 weeks** paid parental leave** - equal benefit for both parents
- **Bump to Baby program** - a support service connecting you to a team of maternal health experts, midwives, and nurses
- **Fitness Passport**:

- discounted workplace health and fitness program
- Supported **learning and career development** including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Access to a range of great **staff discounts** on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

**WHAT MAKES US, US?**
- We’re all about lifelong learning
- We’re all about supporting your wellbeing
- We take care of our people, they take care of our customers
- We’re all about making a bigger difference together

A career within our sector can provide an exciting pathway for people working in Aged Care already or transitioning in these unprecedented times. At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority.

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing. All successful persons will be required to provide proof of 1st dose COVID vaccination before commencing employment. Your Talent Acquisition Specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.