Allocations Coordinator

3 days ago

Tweed Heads, Australia Australian Unity Full time

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive.

What makes us different? We’re Bold, Warm and Honest.

We have **Good People** that are experts in their field, we are **Committed** to the goals of our members and customers, we focus on making a **Positive Impact** in our community and we strive to provide services that align to our customer needs and **Real Wellbeing**.

**About Your New Role**:
The Home Health program delivers in-home support services to aging clients to help them live independently, supported, and empowered within their own homes and communities.

As an Allocations Coordinator you will be responsible for the provision of effective scheduling with this role based at our **Tweed Heads** branch.

You will enjoy “solving puzzles” and coming up with solutions but also be able to deliver exceptional customer service to both our clients and care workers. You will also be a team player and enjoy building collaborative and effective working relationships to achieve our goals.

**Key accountabilities**:

- Create an effective Care Worker roster to meet our customer service requirements
- Plan, forecast and manage workforce planning requirements: this will include roster changes, leave and absence planning and new employee onboarding
- Ensure all administrative duties are completed and timely data entry for rostering and payroll
- Ensure delivery of professional customer phone support to both our customers and care workers
- Maintain accurate and up to date client and employee records

**About You**:

- Experience rostering and scheduling staff in a high-volume work environment is ideal but not essential - **we are open to an applicant seeking a career change** if you come from a strong Admin/Receptionist support role
- Professional verbal and written communication skills
- Proven ability to build strong work partnerships and gain buy in
- Able to prioritise and handle competing tasks
- Strong time management with ability to take initiative to solve an issue
- Values teamwork and tackles change with a positive outlook
- Competent using MS Microsoft Suite - prior exposure to online rostering systems a bonus

**Why Join Us**:

- Yearly **paid** Community, NAIDOC and Wellbeing days
- **Competitive** Remuneration
- 14 weeks** paid parental leave** - equal benefit for both parents
- **Bump to Baby program** - a support service connecting you to a team of maternal health experts, midwives, and nurses
- **Flexible Work Options** - Including 1 WFH day per fortnight
- **Fitness Passport**:

- discounted workplace health and fitness program
- Supported **learning and career development** including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Access to a range of great **staff discounts** on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.

At Australian Unity, our top priority is the health, safety, and wellbeing of our people and customers, and we will require proof of COVID vaccination or a medical exemption certificate. Our Talent Acquisition Specialist will assist with this and thank you for your understanding.

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