Training Administrator

Posted: 24/06/2025

Closing Date: 25/07/2025

Job Type: Permanent - Full Time

Location: Melbourne, Australia

Job Category: Administration

Steadfast Goldseal is a wholly owned subsidiary of Steadfast. Steadfast Goldseal represent unwavering commitment and resilience, embodying strength and dependability. As a Steadfast entity, it stands as a symbol of trust, excellence, and integrity. Steadfast Goldseal isn’t just a name - it’s a promise of quality, a guarantee that through every challenge, it remains a pillar of support, ensuring consistency and reliability. Wherever Steadfast Goldseal operates, it inspires confidence and sets a standard that golden.

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

**About the opportunity**

Join the Education & Training division at Steadfast Goldseal, where we deliver high-quality learning experiences through our Registered Training Organisation (RTO), online Learning Hub, and industry events. As a Training Administrator, you’ll play a vital role in supporting our students, brokers, and internal teams by ensuring smooth and efficient training operations. This is a great opportunity for someone who thrives in a client-focused, detail-oriented environment and is passionate about education and service excellence.

**Key Responsibilities**:

- Administer the Steadfast Learning Hub and RTO inboxes, triaging queries and providing timely support.
- Process student enrolments, assessment submissions, and maintain student records in aXcelerate.
- Host and manage webinars, live learning events, and compliance training sessions.
- Support reporting activities by producing weekly, monthly, and ad-hoc reports.
- Assist with the development and maintenance of training policies, procedures, and documentation.
- Provide administrative support to the Education and Training Services Manager and contribute to team projects.

**Skills and Qualifications**:

- Advanced computer literacy, particularly in Microsoft Office Suite.
- Strong client service and communication skills, both written and verbal.
- Proven experience in administration, preferably in an education or training environment.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Proactive, self-motivated, and able to work independently and as part of a team.
- Familiarity with student management systems (e.g., aXcelerate) is an advantage.

**Benefits**

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

- Flexible working arrangements to help you balance work and home life.
- Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement.
- Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
- An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, discounted gym membership, and confidential counselling.
- Working in a vibrant and collegiate culture where you as a person, and your contribution is valued.

**About us**

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival, are active members of Champions of Change.

**To apply