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Ms Dynamics CRM Consultant

2 weeks ago

Canberra, Australia Etainsolutions Full time

Open To**:Holders of Full Australian Work RIghts**
Contract with a view to permanency

Location**:Brisbane, Sydney Canbera or Hybrid Role.**
(Remote working is possible but must be able to travel to capital cities 1/2 days/week if and when required)

We are seeking an experienced Consultant with strong knowledge of CRM within OnPrem Dynamics CRM (v8.2) and the latest Dynamics365. Will work on supporting the existing On-Prem solution whilst helping the new Project team to replace the legacy system with the latest D365 and Power platform technology.

**Duties**:

- Assuming System Administration tasks for the incumbent Dynamics CRM solution
- Delivery of prioritised Service and Change Requests utilising the Service Now tool
- Input into design, delivery and roadmap of future D365 solution
- Providing reporting and other updates to management and project teams.
- Build and develop effective working relationships with internal and external stakeholders, service providers and suppliers.

**Required capabilities (**These are essential unless otherwise indicated.)

Qualification
- Microsoft Business Application certification

Knowledge and experience
- Proven implementation experience with both On Premise Dynamics and latest D365 and Power platforms
- Proven experience with delivery methodologies and frameworks e.g., Agile, Waterfall
- Experience working remotely but as part of a delivery and/or support team
- The ability to write clear, accurate and succinct documentation for different purposes
- Strong administrative, planning and organisational skills, including organising own work and meeting deadlines
- Commitment to understanding the project context and content and the outputs required to ensure project and business alignment
- The ability to build and sustain relationships and work with a range of stakeholders
- Experience with Not for Profit / charity sector and government, good understanding of government and indigenous environments
- Adequate experience in process mapping, data analysis and systems to be able to undertake effective solution design and implementation strategies
- Experience supporting CRM (preferably Dynamics) in a BAU environment (desirable)
- Experience in creating reports with Power BI and/or Power Apps (nice to have)
- .Net skills and ability to understand/modify customisations (desirable)

**Skills and attributes**
- Flexible and adaptable; able to work in ambiguous situations.
- A solid understanding of Microsoft Dynamics and Power Platforms
- Ability to think strategically and act tactically to deliver outcomes
- Experience and knowledge of ITIL, Waterfall and Agile principles, methodologies and tools.
- Good communication skills - both written and verbal.
- Excellent active listening skills. Ability to establish and maintain strong relationships.
- Ability to clearly articulate messages to a variety of audiences.
- Resilient and tenacious with a propensity to persevere.
- Problem-solving and root cause identification skills.
- Able to work effectively at all levels in an organization.
- Must be a team player and able to work collaboratively with and through others.
- Familiarity with project management approaches tools and phases of the project lifecycle.
- Ability to identify technology-enabled process improvements

**Essential criteria**
- 1. Current certification within Microsoft Dynamics365 or Power Platform

**Desirable criteria**
- 1. Proven experience with delivery methodologies and frameworks e.g., Agile, Waterfall
- 2. Experience working remotely but as part of a delivery and/or support team
- 3. Adequate experience in process mapping, data analysis and systems to be able to undertake effective solution design and implementation strategies