Service Scheduler and Administrative Assistant

6 days ago

Perth, Australia HAYS Full time

An exciting opportunity for an enthusiastic administrator to join a growing team with career growth.

**Your new company**
Innovative and well-established organisation providing electronic, electrical and technology solutions from supply to production and beyond.

**Your new role**
The primary function of this role is to ensure customer service requests and payments are actioned, processed and recorded accurately and in a timely manner. This role also involves administrative tasks and support to the operations team. Key Responsibilities and Activities Key responsibilities across the following key areas of:
Customer Service
- Deliver quality information and services to both internal and external customers,

Product Knowledge
- Ensure your product knowledge of all products and services offered by the company are up to date,
- Ensure you have a strong working knowledge of all systems, such as Momentum and Guardian Live, to effectively complete your role and to also educate our customers to enable them to self-service.

Financial Management
- Ensure all purchase orders (PO's) are processed correctly and in an efficient manner,
- Ensure all invoices for contracted service work are processed and sent to accounts receivable in a timely and efficient manner.

Logistics & Scheduling
- Scheduling of installers to ensure maximum productivity and the most economical outcome for the company and customer,
- Organising the despatch of all products and items in line with company standards,
- Ensuring the Return Merchandise Authority (RMA) process is completed correctly, and expenses incurred are recouped from vendors.

Administration
- Providing general administrative assistance to your line manager including but not limited to entering of data into systems, maintaining spreadsheets and the taking of meeting minutes,
- Ensuring all processes and procedures for your area are documented and kept up to date,
- Capture statistics and prepare reports as directed by the Supervisor or Manager,
- Responsible and accountable for adequately managing the official records they create and receive according to relevant legislation, policies and procedures,
- Ensure data is entered accurately and timely into systems,
- Ensure the privacy and data protection of our customers are maintained,
- Be readily available to support other operational requirements in times of high demand or leave coverage.

**What you'll need to succeed**
- 2 years' experience working in a customer service role within a similar environment,
- Experience working within a fast-paced environment with the ability to quickly adapt to changing priorities and procedures,
- Excellent organisational and time management skills,
- Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines,
- Ability to work independently, with limited supervision,
- Experience in the electrical manufacturing sector - desirable
- Experience in B2B sales administration activities - desirable

**What you'll get in return**
You will work with a fun, interactive and social team where you are fully supported and trained. This role also offers great career progression opportunities.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2672083

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