Front Office

4 days ago

Katoomba, Australia Equeva Group Full time

Equeva Group is an innovative, privately owned Hotel Group with a very fresh focus, offering complete Blue Mountains holiday experiences to our guests. We are seeking two enthusiastic Front Office Receptionists to join our innovative team.

The Front Office Receptionists will:

- Have exceptional customer service skills
- Have excellent communication skills
- Have basic computer skills
- Have the ability to multitask and perform a variety of duties
- Have the ability to problem solve and perform well under pressure
- Have the flexibility to work at all of our properties located within Katoomba
- Be able to work unsupervised and as part of a team
- Have the ability to contribute to the friendly atmosphere of our properties


Key Responsibilities:
As Front Office Receptionist, you will be the first point of contact for our valued guests. You will be responsible for greeting, checking in and checking out guests as well as providing local information and ticket sales for tours and activities, and actively engage in offering a memorable Blue Mountains experience to our guests. General administrative duties include making bookings through our reservations system, answering phone inquiries and cash and Eftpos reconciliation. Other duties include liaising with Housekeeping and Maintenance staff, general cleaning of common areas and attending to any issues that may arise.

Front Office Receptionist - min 22 hours per week to 38 hours per week

The successful applicants will be available to work on a 7 day a week rotating roster and will include weekend shifts. Local knowledge is essential.

If you are interested in this position, please send through your resume.

**Job Types**: Part-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $21.00 - $25.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates
- Performance bonus

COVID-19 considerations:
All customers and staff are required to wear a mask and follow social distancing guidelines.

Application Question(s):

- How many years of customer service experience do you have?
- How many years of receptionist experience do you have?

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