Housekeeping Team Leader

2 weeks ago

Katoomba, New South Wales, Australia Alt. Hospitality Group Full time $104,000 - $130,878 per year

The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while providing support, guidance, and motivation to the housekeeping team.

Key Responsibilities
Operational Leadership

  • Lead and support daily housekeeping operations across both properties
  • Allocate daily tasks, manage workflow, and monitor productivity of the housekeeping team
  • Conduct room checks and public area inspections to ensure brand standards are met
  • Ensure timely turnover of rooms in line with guest check-in/out times

People Support & Development

  • Act as a key support for the Housekeeping Manager, stepping up during absences
  • Train, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquette
  • Foster a positive, respectful and inclusive team culture

Customer Experience

  • Respond quickly and professionally to guest feedback or room-related issues
  • Maintain close communication with Front Office and Maintenance teams to ensure seamless guest experience
  • Role model excellence in personal presentation and service delivery

Compliance & Safety

  • Uphold WHS standards by promoting a clean, safe, and hazard-free work environment
  • Ensure proper handling and storage of chemicals and equipment
  • Report maintenance issues, hazards, or incidents promptly and accurately

Skills and Experience
Essential

  • Available to work full-time 38 hour week across Saturday-Wednesday (Thurs & Fri rostered days off)
  • Previous experience in housekeeping within a hotel or serviced apartment environment
  • Proven ability to lead and motivate a team
  • High attention to detail and time management skills
  • Strong communication skills and a guest-first attitude
  • Reliable, proactive, and physically able to undertake cleaning duties

Desirable

  • 2 years previous supervisory or team leader experience
  • Experience in a multi-property or boutique hotel environment
  • Familiarity with property management systems (e.g. RMS)

Why Join Us?

  • Be part of a passionate and growing hospitality team in a stunning Blue Mountains setting
  • Opportunities for career development and ongoing training
  • Supportive leadership and team culture

Employee benefits

  • Rostered days: Saturday to Wednesday
  • Competitive salary
  • On site parking
  • Ongoing training
  • Employee benefits program including discounted hotel stays across our group
  • Health and wellbeing benefit payment

If this role interests you, please apply now

  • Housekeeping Attendant

    1 week ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time $104,000 per year

    Housekeeping Attendant – Where Clean Meets Scenic DreamReady to take your housekeeping skills to new heights — literally?Join us in the heart of the majestic Blue Mountains, where your workday view includes sweeping valleys, crisp mountain air, and a team that actually loves coming to work.What You'll Be Up ToAs our newest Housekeeping Attendant, you'll...

  • Team Leader- Disability

    2 weeks ago

    Katoomba, New South Wales, Australia Kirinari Community Services Full time $90,000 - $120,000 per year

    Opportunity to increase income through extra hours, overnight shifts and weekend workAccess to generous salary packaging as well as meal and entertainment allowances (FT/PT)A rewarding career with ability to give back to our community in a growing service sectorOpportunities to upskill, develop and progress within the organisationA dedicated leadership team...

  • Team Leader Arboricultural Technician

    2 weeks ago

    Katoomba, New South Wales, Australia Careers at Council Full time $90,000 - $104,000 per year

    Katoomba, New South WalesFull-timeDescriptionJoin our team to oversee and coordinate arboricultural services, ensuring the health and sustainability of our urban forest. We're looking for a leader to manage high-quality pruning, tree removals, and vegetation management. This role emphasizes safety, operational planning, and achieving Council goals. You'll...

  • Team Leader/3IC

    2 weeks ago

    Katoomba, New South Wales, Australia Mountain Warehouse Full time $28,062 - $130,878 per year

    Department:Australia RetailLocation:Katoomba (KTB)Compensation:$28.62 / hourDescriptionAre you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for youAs aSales Assistant, you'll play a vital...

  • Support Worker/Carer

    2 weeks ago

    Katoomba, New South Wales, Australia The CareSide Full time $206,440 per year

    Position: Support WorkerLocation: Katoomba, NSWMUST: Have reliable and roadworthy vehicleAbout Us:The CareSide is experiencing exciting growth and is currently seeking a dedicated Support Worker/Carer for our operations in Katoomba, NSW. As a national leader in Home Care Packages, The CareSide operates from our head office in Perth, Western Australia, with...

  • Front Office Receptionist

    18 hours ago

    Katoomba, New South Wales, Australia Metropole Guest House Full time $208,000 per year

    Job descriptionEqueva is a privately owned Hotel Group with a very fresh focus, offering complete Blue Mountains holiday experiences to our guests. We are seeking an enthusiastic Front Office Receptionist to join our innovative team.The Front Office Receptionist will have:Have exceptional customer service skillsHave excellent communication skillsHave basic...

  • Hotel Manager

    2 weeks ago

    Katoomba, New South Wales, Australia Lilianfels Resort & Spa Full time $120,000 - $180,000 per year

    The RoleWe are seeking a dynamic and experienced individual to join our team as our new Hotel Manager.Lilianfels Resort and Spa is a renowned luxury Hotel located in the heart of the Blue Mountains, our establishment embodies sophistication, elegance, and world-class hospitality.As the Hotel Manager, you will play a crucial role in supporting the overall...

  • retail manager

    2 weeks ago

    Katoomba, New South Wales, Australia Scenic World Full time $80,000 - $120,000 per year

    Are you a strong leader who is passionate about creating unforgettable customer experiences?Scenic World is seeking a dynamic & experienced Retail Manager to lead our Retail Team in delivering a world-class retail experience to our guests. This is a hands-on leadership role that combines strategic thinking, operational excellence & a love for retail in a...

  • Assistant Venue Manager – The Lookout, Echo Point

    2 weeks ago

    Katoomba, New South Wales, Australia Trippas White Group Full time $75,000 - $85,000 per year

    Assistant Venue Manager – The Lookout, Echo Point (Blue Mountains)The Lookout Echo PointAbout UsTrippas White Group is a leader in the Australian hospitality industry, operating a diverse portfolio of premium restaurants, cafés, bars and iconic event spaces. Nestled in the breathtaking Blue Mountains with panoramic views of the Blue Mountains walking...

  • Connecting to Country Officer

    1 week ago

    Katoomba, New South Wales, Australia Blue Mountains City Council Full time $60,000 - $80,000 per year

    POSITION DESCRIPTIONOfficerPosition Number: P01041Directorate: Environment & Planning ServicesService: Natural EnvironmentLocation: Katoomba HQDate Created/Updated August 2025Position Classification: Band: 7POSITION PURPOSE / OBJECTIVE To deliver the Connecting to Country program which aims to enable Aboriginal peopleand organisations in the Blue Mountains...