Housekeeping Team Leader

3 days ago

Katoomba, Australia Alt. Hospitality Group Full time

The Team Leader - Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while providing support, guidance, and motivation to the housekeeping team.

**Key Responsibilities**
**Operational Leadership**
- Lead and support daily housekeeping operations across both properties
- Allocate daily tasks, manage workflow, and monitor productivity of the housekeeping team
- Conduct room checks and public area inspections to ensure brand standards are met
- Ensure timely turnover of rooms in line with guest check-in/out times

**People Support & Development**
- Act as a key support for the Housekeeping Manager, stepping up during absences
- Train, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquette
- Foster a positive, respectful and inclusive team culture

**Customer Experience**
- Respond quickly and professionally to guest feedback or room-related issues
- Maintain close communication with Front Office and Maintenance teams to ensure seamless guest experience
- Role model excellence in personal presentation and service delivery

**Compliance & Safety**
- Uphold WHS standards by promoting a clean, safe, and hazard-free work environment
- Ensure proper handling and storage of chemicals and equipment
- Report maintenance issues, hazards, or incidents promptly and accurately

**Skills and Experience**
**Essential**
- Available to work** full-time 38 hour week across Saturday-Wednesday** (Thurs & Fri rostered days off)
- Previous experience in housekeeping within a hotel or serviced apartment environment
- Proven ability to lead and motivate a team
- High attention to detail and time management skills
- Strong communication skills and a guest-first attitude
- Reliable, proactive, and physically able to undertake cleaning duties

**Desirable**
- 2 years previous supervisory or team leader experience
- Experience in a multi-property or boutique hotel environment
- Familiarity with property management systems (e.g. RMS)

**Why Join Us?**
- Be part of a passionate and growing hospitality team in a stunning Blue Mountains setting
- Opportunities for career development and ongoing training
- Supportive leadership and team culture

**Employee benefits**
- Rostered days: Saturday to Wednesday
- Competitive salary
- On site parking
- Ongoing training
- Employee benefits program including discounted hotel stays across our group
- Health and wellbeing benefit payment

  • Housekeeping Team Leader

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while...

  • Housekeeping Team Leader

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time $104,000 - $130,878 per year

    The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while...

  • Housekeeping Team Leader

    7 days ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    Overview The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered...

  • Housekeeping Team Leader

    7 days ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    OverviewThe Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while...

  • Housekeeping Team Leader

    4 hours ago

    Katoomba, Australia Alt. Hospitality Group Full time

    Overview The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered...

  • Housekeeping Department Supervisor

    2 weeks ago

    Katoomba, New South Wales, Australia beBeeLeadership Full time $78,000 - $93,000

    Job Title: Housekeeping Team LeaderThe Team Leader – Housekeeping assumes a pivotal leadership role within the hotel's housekeeping department, supporting the Hotel Manager in operational duties. This position guarantees consistent delivery of exceptional cleanliness standards, presentation, and guest service, while providing support, guidance, and...

  • Executive Housekeeper

    2 weeks ago

    Katoomba, Australia ICC Group Full time

    **Position Overview** Hotel Mountain Heritage is seeking an experienced Executive Housekeeper to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public areas, and dining...

  • Housekeeping Manager

    1 week ago

    Katoomba, Australia Alt. Hospitality Group Full time

    **Position Overview** Hotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Housekeeping Manager to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public...

  • Housekeeping Manager Blue Mountains

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    Position Overview Hotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Housekeeping Manager to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public...

  • Housekeeping Manager Blue Mountains

    2 weeks ago

    Katoomba, New South Wales, Australia Alt. Hospitality Group Full time

    Position OverviewHotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Housekeeping Manager to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public...