Public Area Cleaning Supervisor

**Join a large & trusted Australian Brand | Great team culture**:

- **Generous employee benefits & discounts on RACV products & 10 resorts**:

- **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

An exciting opportunity has arisen for an experienced and dedicated part-time Public Area Cleaning Supervisor to join our service driven team. At RACV Royal Pines Resort, we pride ourselves on creating a welcoming environment and maintaining cleanliness and presentation of public spaces throughout the resort. You will lead a professional team who work throughout the resort to deliver a high standard of service to our guests.

**This could be just the right role for you?**

As the Public Area Cleaning Supervisor, you will be responsible for overseeing the daily PAC operation and driving the success through the productivity, quality high standards, cleaning methods, processes, hygiene and safety of the department. Reporting to the Rooms Division Manager, your key responsibilities for the role will include:

- Supervise and lead the day to day operation to maintain the resort public area spaces which include pool and outdoor areas, lifts, conference rooms, restaurant & bar outlets, bathrooms, carpark, lobby, offices, back of house & common areas
- Supervise and lead the PAC team to perform best practice
- Build strong relationships with stakeholders including contractors and other departments
- Train, develop, provide feedback, reward and recognise staff
- Perform recruitment tasks and manage team roster
- Identify, report, control hazards & risks to maintain a safe working environment

Full availability and flexibility to work various shifts between 4am - 12am including weekends & public holidays.

**What you’ll need to be successful**
- Demonstrated experience in a Supervisor role of a public area cleaning or housekeeping operation in a 4-5 star hotel/resort, or similar environment
- Experience working in a commercial cleaning, multi-outlet operation, hospitality or customer service environment
- Understanding and in-depth knowledge of effective customer management, service standards, cleaning operations & best practice cleaning techniques
- Strong leadership skills to engage and motivate a team
- Effective people management skills in rostering, recruitment, training and development
- Proficient computer skills in MS Office, Outlook and PMS Opera
- Strong verbal and written communication skills
- Excellent personal presentation

**We are Offering**
- Permanent Part-time min. 16+ hours week
- Competitive salary + penalties evenings, weekends & public holidays
- Generous employee benefits and discounts on RACV products & 10 resorts
- Training, development and career progression opportunities
- Employee of the month awards & recognition
- Uniform
- Parking onsite

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.