Operations Manager

**Location**: Sydney - Kensington/Kingsford

**Employment Type**: Full-time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

We have an exciting opportunity for a naturally driven leader to join the team at our Scape Kingsford to Kensington (KEKI) location as an Operations Manager. With 2 buildings within the KEKI precinct already in operation and 3 more in the pipeline, this is a great time to join our growing accommodation portfolio.

Operations Managers are responsible for the day-to-day operations of an asset or assets to ensure exceptional customer experience and the achievement of business priorities. Operations Managers play a critical leadership role ensuring that team members understand their expectations of them and have the skills and knowledge required to meet those expectations.
- Plan and manage resource levels to deliver high-quality customer service and operations.
- Oversee and deliver on-site training for new customer service team members
- Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
- In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
- In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
- Management of customer arrears that meet the identified company target.
- Control of operational costs that deliver an under or on-budget performance.
- Meet or exceed budgeted short-term and long-term revenue targets.
- Support property specific Sales and Marketing campaigns
- Managing and maintaining strong relationships with our retail partners with support from Senior Management.

**THE IDEAL CANDIDATE**

We are seeking a highly motivated operator who enjoys leading a team through an engaging and inclusive approach.

In addition, you will have the following skills and experience:

- Minimum 5-years’ experience in a customer service/operations role.
- Prior experience managing strong effective teams
- Ability to monitor and control financials and budgets

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:

- Annual flu vaccinations and skin checks to keep you healthy and thriving.
- Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
- A month dedicated to your well-being and health, plus a day off to celebrate however you want.
- Passionate work environment that inspires and energizes.
- Birthday leave because your special day deserves to be celebrated.
- Generous referral bonuses (up to $5k) for bringing great talent to our team.
- EAP, Sonder & Duress support to ensure your peace of mind.

**INTERESTED? HERE’S HOW TO APPLY**

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

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