Patient Services Supervisor

6 days ago

Greater Adelaide SA, Australia Calvary Full time

Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
As a Patient Services Supervisor at Calvary Adelaide Hospital, you will have the opportunity to lead a dynamic team and implement innovative processes that directly impact patient experience and operational efficiency, while working in a supportive and collaborative environment.
About the role
Reporting to the Patient Services Manager, the Patient Services Supervisor is responsible for the provision of an efficient administrative service across front of house Patient Services areas. The Supervisor will provide leadership and support to the administration staff on all clerical duties, quality activities and customer service associated with Main Reception, Admissions and Rehab Inpatients & Outpatients. This includes the coordination of workloads, promotion of teamwork and delegating as required.
**Your main duties will include**:
Lead and support the front-of-house Patient Services team, including managing staff workloads, ensuring effective communication, and promoting teamwork across Admissions, Main Reception, and Rehab Inpatients & Outpatients.
Oversee the implementation of process improvements to streamline administrative workflows, manage training schedules for staff, and ensure compliance with health fund and patient registration requirements.
Ensure the highest level of customer service by managing patient enquiries, resolving complaints, and overseeing the accuracy of patient data entry, while conducting performance appraisals and providing guidance on professional development.
What you bring
Ability to lead and motivate a team, fostering a collaborative environment while managing workloads, delegating tasks, and promoting a culture of continuous improvement.
Expertise in overseeing complex administrative processes, ensuring efficiency in patient registration, admissions, and discharge procedures while maintaining accuracy and attention to detail.
Proven experience in identifying areas for process improvement and implementing effective solutions to streamline workflows, reduce errors, and enhance overall service delivery.
Strong interpersonal and communication skills to manage interactions with patients, staff, and external stakeholders, ensuring high-quality customer service and timely resolution of issues.
Ability to respond effectively to changing demands, manage competing priorities, and resolve operational challenges with a focus on maintaining high standards of patient care and operational efficiency.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:
You will be required to provide evidence of immunisation as required for your role including tuberculosis screening, hepatitis, diphtheria, tetanus, varicella

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