Guest Services Officer

4 days ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**About Park Hyatt Melbourne**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the Role**

As the Guest Services Officer - Guest Services, you will be responsible for ensuring the smooth and efficient running of the department and providing an excellent and consistent level of service to our customers in accordance with Hyatt International’s brand standards.

Working amongst a team of 6, you will support the Front Office Manager in the day-to-day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

**Some of the responsibilities include**:

- Handle internal and external phone calls, relaying messages with proficiency
- Operating and controlling the telephone switchboard
- Handle guest inquiries and requests and have a thorough knowledge of Melbourne and its surrounding areas
- Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
- Ensure smooth and efficient operation of the Front Office on a day-to-day basis including cleanliness
- Assist in maintaining a high level of security for guests, staff, and hotel property
- Ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and instigate appropriate action when necessary

**Qualifications**:

- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication, and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5-star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

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