Guest Services Officer

2 weeks ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the role**:
As the Communications Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently handling hotel calls with an excellent and consistent level of service. Working amongst a team of 6, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.

**Some of the responsibilities include**:

- Handle internal and external phone calls, relaying messages with proficiency
- Operating and controlling the telephone switchboard
- Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
- Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
- Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
- Assist in maintaining a high level of security for guests, staff and hotel property
- Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

**Qualifications**:

- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays

  • Guest Service Officer

    3 days ago

    Melbourne, Victoria, Australia Hyatt Full time

    Join to apply for theGuest Service Officerrole atHyatt1 day ago Be among the first 25 applicantsJoin to apply for theGuest Service Officerrole atHyattHyatt Centric MelbourneHyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD.Offering the perfect location to discover Melbourne's hidden treasures, local...

  • Guest Services Officer

    3 weeks ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    Join to apply for the Guest Services Officer role at Belgravia Leisure4 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Officer role at Belgravia LeisureGet AI-powered advice on this job and more exclusive features.Be part of a dynamic and growing teamFlexible work conditionsJoin Our Team at Queen Victoria Jubilee Caravan Park -...

  • Guest Services Officer

    3 weeks ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    Join to apply for the Guest Services Officer role at Belgravia Leisure4 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Officer role at Belgravia LeisureGet AI-powered advice on this job and more exclusive features.Be part of a dynamic and growing teamFlexible work conditionsJoin Our Team at Queen Victoria Jubilee Caravan Park -...

  • Guest Service Officer

    1 day ago

    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for the Guest Service Officer role at Hyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym,...

  • Guest Service Officer

    1 day ago

    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for the Guest Service Officer role at Hyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym,...

  • Guest Service Officer

    1 week ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Guest Service Officer

    1 day ago

    Melbourne, Victoria, Australia Grand Hyatt Part time

    OverviewGuest Service Officer - Communication Centre (Part-time) at Grand Hyatt Melbourne. The Communication Centre is the hub of all phone calls across divisions. The role requires someone who can convey energy and sincerity over the phone and provide exceptional customer service to all guests, internal and external. It involves managing key communication...

  • Guest Service Officer

    1 day ago

    Melbourne, Victoria, Australia Grand Hyatt Part time

    OverviewGuest Service Officer - Communication Centre (Part-time) at Grand Hyatt Melbourne. The Communication Centre is the hub of all phone calls across divisions. The role requires someone who can convey energy and sincerity over the phone and provide exceptional customer service to all guests, internal and external. It involves managing key communication...

  • Overnight Guest Service Officer

    5 hours ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Overnight Guest Services Officer

    1 week ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...