Fleet Manager

Career Area:
Product Support

Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This position is responsible for the management of the covered equipment under the assigned Long Term Service Agreement (LTSA), demonstrating the value of Equipment Health Management (EHM), working closely with Solar Regional / District field operations to maintain and enhance Service Quality delivery and Customer relationships.

Fully engaged in Solar Health Safety and Security (HSSE) program. Participate in the review and/or investigation of incident reports submitted for assigned LTSA. Work with Solar Region/District personnel to ensure that Workplace Hazard Assessments (WHA) are performed and current.

Nature and Scope

1) Reporting Structure - Primarily reporting to the Operations Manager on all activities associated with the assigned LTSA. Depending on the Regional / District or department structure, reporting may also be to the Principle / Senior Fleet Manager.

2) Providing Direction - To Fleet Engineers and Solar / Customer field personnel for operational and technical activities.

3) Technical Focal Point - Customer / Solar technical focal point for the LTSA covered equipment.

4) Commercial Support - Provide commercial support to LTSA, position acts as a liaison only between Solar and Customer on financial decisions.

5) Communications - Enable and maintain clear communications with key Solar / Customer personnel.

6) Consistent Approach - Utilize the People, Processes and Technology developed by Machinery Management Services to ensure consistency of service delivery and world class performance.

7) Working Environment - Solar / Customer office or facility, location can be remote and may require extensive travel.

8) Designated / Dedicated - Position may be designated to multiple customers or dedicated to a single customer.

9) Scope of Service - Be fully aware of and adhere to the scope of services for the LTSA covered equipment.

10) Value Tracking - The position is responsible to track and promote the value of the services provided under the LTSA.

11) Insight Connect Enablement - Provide Solar / Customer liaison and support of implementation of InSight Connect solutions for covered equipment.

12) Commissioning Projects - Support Solar aftermarket sales team to Identify equipment Package Refurbishment Upgrades (PRU) opportunities. Remain engaged with Solar / Customer commissioning and PRU activities of current covered equipment and for new equipment that will be included under the LTSA. Once projects / commissioned equipment is handed over to customer operations, source all related documentation and add to the document management system for reference.

Principal Accountabilities

1) Alert Management - Following the InSight System alert management model, perform investigative actions, clearly documenting the steps to acknowledge and disposition alerts in a timely manner, providing resolution and closure with the customer.

2) CATCH - Promote InSight System equipment health related alerts to Customer Advisory to Change in Health (CATCH) and clearly document all actions taken.

3) PAR - Promote High Value InSight System CATCH’s to Preventive Action Reports (PAR) to provide value added documentation to the customer on the services included in the LTSA.

4) Service Bulletin Management - Review and manage all service bulletins issued for covered equipment under the LTSA to determine if applicable and support customer with implementation planning.

5) Engine History - Maintain covered equipment engine history tracking.

6) Overhaul Optimization - Using operational data to determine accurate equipment health and working closely with the customer to optimize run life while best meeting the customer operational needs through identifying exchange opportunities in advance.

7) Unplanned Downtime - Document all instances of unplanned down time using the InSight System equipment state characterization.

8) Availability Reliability - Maintain and update InSight System equipment data characterization.

9) Key Performance Indicators - Manage and deliver on all Key Performance Indicators described in LTSA.

10) Remote Troubleshooting - Use the InSight System LiveView capability to perform remote troubleshooting and analysis of operating parameters for covered equipment.

11) Customer Reporting - Generate and provide concise reports to the customer which consolidate operational, technical and HSSE activities for the covered equipment, utilizing the InSight System alert management and e