Administrative Assistant

Full-time Employment
- Johns Lyng Group - Murarrie Location
- Opportunity to join an organisation with an exciting future

Do you have an outgoing, social and bubbly personality? Are you driven, motivated and itchy to get off your chair to start a new role that allows you to travel locally and interstate to build relationships with your customers? Do you put your customers first by delivering the best experience possible for them during an important time? This role might be for you

**The Role**:
We have an exciting opportunity for a dedicated and hardworking individual ready to make their mark in our business and enjoy a great career. Reporting to the National Account Manager, this role will involve managing the operations of our high profile clients and expanding and developing their network. This position would suit someone that has worked in a similar role, the travel industry or events management as there will be lots of client interaction so you will need to be comfortable with this. You don’t need an insurance background, but you do need a can-do approach and the desire to grow and succeed

**We Offer**:

- The opportunity to join an organisation with an exciting future
- Stability and job security with an established and respected organisation.
- A respected growing organisation
- A positive and rewarding team culture
- Career progression where great work is recognised and rewarded.
- Support and guidance from an experienced manager
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- On-going training and clear career pathways
- Supportive, social and collaborative team

**Key Duties & Responsibilities**:

- Act as the single point of contact for clients and provide an exceptional service
- Ensure all case manager objectives are met in line with company expectations
- Work thoughtfully to identify, clarify & exceed client expectations
- Take charge of insurance brands key accounts
- Ensure commitments & promises are fully supported & delivered
- Guarantee the accuracy of all monthly business reporting
- Co-ordinate & attend regular face to face meetings
- At all times act as an ambassador & role model for the JLG businesses
- Develop ongoing liaison with key clients, departments & senior management
- Identify the needs of the customers in areas where services can be improved
- Seek out new business opportunities to facilitate growth
- Contribute to the total effectiveness of the account management team
- Local & interstate travel, as required
- Provide assistance with the completion of invoices at the end of the month.

**The Company**:
Positioned as one of Australia's leading insurance builders, Johns Lyng Group has been established since 1953 and has a reputation for excellence. Highly talented business units coupled with management's transparent & honest attitude towards staff make us ready for any building emergency.

**Key Selection Criteria**:
Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Do you want the opportunity to potentially work your way into a partnership? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team. The following selection criteria is also important, but we are happy to teach and mentor you along the way.
- Claims management background would be good but not essential
- Account / client management experience ideal
- Strong decision making & negotiation skills
- Ability to develop strong relationships
- Excellent written & verbal communication skills
- Excellent time management & organisational skills
- Strong attention to detail
- Highly computer literate including Microsoft Excel, PowerPoint & Outlook
- Positive & pro-active attitude
- Must be comfortable with attending social events, travelling locally and interstate for clients
- Ability to manage a demanding & changing workload & competing priorities
- Valid Australian driver licence
- Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process._