General Manager

General Manager Operations I Residential Construction
- At MJH we’re setting a new standard in quality, residential housing and building better futures
- Drive performance and achieve strategic operational objectives for the leading residential builder in NSW/ACT
- Norwest office location with regional travel

From architecturally designed first homes to luxurious residences, from multi-residential projects to The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes bands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

Building new homes and better futures is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

**Our perks and benefits**
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance
- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

**About the opportunity**
Reporting to the MJH NSW ACT Chief Operations Officer and working closely with our senior leadership team and cross functional stakeholders, you will develop and implement comprehensive operational strategies aligned with the company's overall objectives to drive optimal performance and continuous improvement. More specifically, you will:

- Strategise improvements and a longer-term vision for operations, including drafting / production estimating/project delivery people and processes
- Drive continuous improvement across operations teams, setting clear KPIs and collaborating closely with frontline leaders and their teams
- Benchmark service standards and contribute to the delivery of high impact customer experiences
- Design, implement and optimise team structures to ensure resources are deployed in the most efficient and effective manner
- Identify and establish strategic partnerships and alliances that can contribute to the company's growth and expansion
- Oversee budget planning and management, ensuring that operations are executed within budget while maximising revenue and cost-efficiency
- Inspire, coordinate, and drive the performance of the team, and elevate performance through mentoring, inspiring and coaching
- Provide regular management reports to senior leadership and support the COO with key project and initiatives

**About you**
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

- 10 years + relevant management and operational experience coupled with tertiary level qualifications
- Proven experience in a senior leadership role within the residential construction (broad exposure across sales/drafting/estimating/construction)
- Strong leadership and team management skills
- Strong financial acumen and budget management skills.
- Excellent strategic planning and operational execution abilities
- Demonstrate an innovative approach to solving problems
- Embrace diversity and create inclusive teams
- Hold yourself and others accountable
- Approach all proc