Admin & Customer Service Coordinator - Premium Pet Brand

3 days ago

Campbelltown, Australia Rogue Royalty Full time

_**Be the Backbone. Run the Show. Own the Chaos.**_
- **Welcome to Rogue Royalty - Not Your Average Pet Brand**_

We’re not just about pet products—we’re about power, presence, and performance. Rogue Royalty is a street-style-inspired premium canine brand known for elite handmade gear, grooming essentials, and natural raw nutrition. We’re the brand for dog owners who demand more—and we’re growing fast.

We're hunting for a **"get sh*t done" kind of operator**—someone who thrives behind the scenes, keeps everything ticking, and doesn't crumble when things get wild. If you’re the kind of person who sees disorder and instinctively starts **sorting, streamlining, and scaling**, keep reading.

**Your Role: The Ultimate Ops Wing(wo)man**

This isn’t just admin—it’s the central nervous system of the business. You'll be the **go-to** for making sure stock, service, and systems flow like clockwork. From managing stock levels and customer returns, to making sure our online store never misses a beat, **you'll be the glue that holds everything together.**

**What You'll Be Doing**:

- **Inventory & Operations**
- Keep our inventory sharp and accurate across Shopify and POS
- Coordinate with suppliers and warehouse—**no stock-outs on your watch**:

- Track, forecast, reorder, and stay three steps ahead
- Handle returns, warranties, and order issues with calm and clarity
- Support management in refining systems and improving flow
- **Customer Experience & Showroom**
- Assist to help customers in-store and online with product selection and sizing
- Assist ensure the showroom stays styled and stocked
- Process transactions, refunds, and exchanges with ease
- Deliver a next-level customer experience, whether it’s face-to-face or over the phone
- **eCommerce & Digital**
- Process online orders and work with warehouse logistics
- Update and fine-tune product listings on Shopify

**What We’re Looking For**

You’re:

- Passionate about dogs and eager to learn about pet health & nutrition
- A **systems thinker** with sharp attention to detail
- Quick, resourceful, and never wait to be told what to do
- A multitasker who thrives in organised chaos

And you’ve got:

- Experience in retail, admin, customer service, or eCommerce
- Solid skills with Excel, Outlook, and online tools
- Shopify, POS or CRM exposure (or eager to learn fast)

**Why Join Rogue Royalty?**
- Be part of a premium brand with real edge
- Learn, grow and **own your domain**
- Work in a team where passion meets hustle
- Career growth and leadership potential
- Get involved in something **authentic, bold, and unapologetically different**

**Ready to Run the Show?**

Send your resume and a short intro telling us **why you're our perfect fit.**

**Job Types**: Full-time, Part-time

Pay: $49,900.00 - $70,000.00 per year

Supplementary Pay:

- Bonus
- Performance bonus
- Tips

Work Authorisation:

- Australia (preferred)

Work Location: In person

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