Customer Service Retail

**Join the Rogue Royalty Team - Where Passion Meets Premium Pet Care**

At **Rogue Royalty**, we don’t just provide products — we set the standard for elite canine gear, grooming essentials, and natural nutrition. Inspired by a street-fashion edge and an uncompromising standard of quality, we cater to dog owners who demand only the best for their companions.

We're looking for a **Customer Care & Service Expert** to join our energetic, fast-paced team in **Campbelltown**.
This is the perfect role for someone passionate about teamwork, the online/ecommerce space, dog training, raw feeding, or canine health — and who thrives with a positive, solutions-driven attitude.

**About the Role**:
You'll be a key player in the Rogue Royalty machine — providing outstanding customer service both **online** and **in-store**, while helping with administration and operational support to keep everything running like clockwork.

You’ll thrive here if you’re organised, physically active, self-motivated, and love working in a busy, structured environment where every day brings something new.

A Day in the Life Looks Like:

- Supporting customers online and in-store with their dog's nutrition or health needs.
- Taking customer feedback, helping with product inquiries, or researching new solutions.
- Pitching in for stocktakes, pick-packing orders, or unpacking a fresh shipment.
- Staying sharp, moving fast, and keeping everything running smoothly.
**Can you handle the pace?**

Business Hours:

- **Monday - Friday**: 9am - 5pm
- **Rotating Saturdays**: 9am - 4pm

Key Responsibilities:Customer Service & Showroom Support
- Help customers find the perfect products based on their dog’s breed, size, and lifestyle needs.
- Process sales, returns, exchanges, and warranty claims.
- Maintain a clean, well-organized, and engaging showroom.

Administration & eCommerce Support
- Maintain accurate customer records; assist with invoicing and reporting.
- Process online orders and work closely with the warehouse team.
- Update product listings, manage inventory, and assist with stocktake activities.
- Liaise with suppliers; assist with stock reorders and reporting.
- Support management with operational improvements and admin tasks.

Who You Are:

- A can-do individual who tackles challenges head-on with positivity and professionalism.
- Highly organised, with strong written and verbal communication skills.
- Physically fit, energetic, and capable of staying on your feet and active all day.
- Reliable, focused, and serious about high standards and teamwork.
- Calm under pressure, a natural multitasker, and solution-focused.
- Experienced in customer service, administration, retail, or eCommerce.
- Proficient with Microsoft Office (especially Word, Excel, and Outlook) and familiar with POS/CRM systems.
- Enthusiastic about dogs, raw feeding, or canine health — or eager to learn.

**Why Join Rogue Royalty?**
- Be part of a premium, edgy brand leading the industry.
- Work in a fast-paced, high-energy environment where your skills are valued.
- Grow your career with opportunities for progression, skill development, and leadership training.
- Make a real difference in the lives of dogs and their owners.

**Ready to Join the Pack?**

If you’re motivated, passionate about dogs, and ready to bring your best self to a workplace that rewards commitment, skill, and energy — **we want to hear from you**.

Pay: $46,460.00 - $79,133.16 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Weekend availability

Application Question(s):

- Are you available for rotating Saturday shifts?

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 10/05/2025