Customer Advisor Internal Assessing

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Customer Advisor
- Property Internal Assessing Team | Flexible locations**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

**Want to be inspired to push the bar higher?**

We're seeking a Customer Advisor to join our National Team.

As a Customer Advisor you will ensure adherence to Compliance procedures, Allianz internal policy/process and relevant legislation.

We are seeking those with a proactive approach to their work. You will be working with a team of dedicated Internal Assessors that aim to improve outcomes for our business and customers. Your role will be to leverage best practice principles across Allianz to ensure that Internal Assessors individual needs are met via onboarding, regular training, coaching and Quality Assurance execution.

**You'll be responsible for**:

- Identifing trends through Technical complaints escalation handling to drive improvement in customer and business outcomes.
- Identifing training gaps at an individual and portfolio level.
- Supporting the expansion of the Internal Assessing team into an on-road workforce.
- Oversee Technical complaint handling, ensuring AAL meets Code of Practice obligations.
- Oversee the delivery of on-boarding of new internal assessors and maintenance of processes and procedures.
- Oversee the execution of the Quality Assurance Framework for Internally Assessed claims

**Important to your success**:
You will bring an ability to influence and manage multiple stakeholders across our business divisions. You are known for your strong analytical skills and business focused solutions. In addition, you will be valued for:

- Significant experience in a claims assessment / management role for a complex, matrixed general insurance organisation.
- ANZIIF CertIficate 4 or Loss Adjustor accreditation desirable but not essential
- Demonstrated experience in leading, coaching and developing a claims team at a technical level.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Proven capability to manage change through the initiation and promotion of organisational transformation
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We

do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace.

LI-ALLIANZAU

**Job Level**:
Professional

**Location**:

- Adelaide, SA, AU, 5000**Available until**:
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