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Customer Service and Administrative Assistant

2 weeks ago

Tarneit, Australia NES FIRCROFT Full time

**Customer Service and Administrative Assistant**

Key Responsibilities.
- Manager all aspects of front desk operations including screening all incoming calls and face to face enquiries and directing and delegating the appropriate personal
- Daily processing of incoming and outgoing mail items including courier bookings
- Maintain and manage various front desk registers and logbooks
- Liaise with security and cleaning staff via two-way radio to manage incidents as reported and as appropriate
- Continually review, update, and maintain Reception Procedures Manual.
- Daily contacting of potential casual lessees and handle all casual leasing enquiries and bookings.
- Manage all aspects of front desk operations including
- Maintain tenant files based on document management systems.
- Maintain and update all centre databases including emergency services, after hour’s contacts, internal, external, and corporate contact lists.
- Prepare and attend to banking processes.
- Assist in pursuit and receipt of outstanding tenant arrears.
- Monitor all supplier invoice payments and files.
- Maintain and update monthly tenant sales records and follow up and record annual tenant
audited sales statements.
- Processing of accounts payable invoices, coding and matching to Purchase Orders prior to
submitting to Head Office for payment.
- Assist the Marketing Manager with preparation of Centre promotion and activities.
- Liaise with onsite promotional staff for requirements.
- Assist Operations Manager to maintain and update accident and incident reports in line with all guidelines.
- Recording locations on floor plans and liaising with the Operations Manager and Security to resolve any contributing factors.
- Monitor and report all operational complaints to the team. Assisting with the follow up to
repair/maintain.
- Prepare and monitor weekly Centre Inspection roster and checklists.

For more information, please call Blake Taylor on 0417 058 323 for a confidential discussion.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.