Receptionist/administration

**Part time role**

**Tarneit Location with Parking**

**Long term career prospects/ Growth/ Personal development**

We are a Fast-growing Mortgage Broking firm whose Purpose is to create a community of people who are financially stable and happy. We want to make a positive impact on everyone we meet. We Love Helping People and need new Talent to be part of our mission of helping 10,000 people with their home loan.

**The Role**
- General reception duties
- Assist clients in their home journey with a can-do attitude
- Existing client database management
- Maintain key relationships and liaise with real estate agents, banks and conveyancers to resolve any queries
- Build genuine customer connections via phone, Social media
- Client relationship calls, phone sales and appointment booking
- keeping pulse of customer satisfaction and delivering 5 star service
- Assist in general marketing, social media marketing

**The Skills**
- 1 year minimum experience in customer service/Banking
- Relationship oriented with Excellent verbal and written communication skills
- Have excellent phone & communication skills
- Knowledge of using database systems and MS office
- Customer complaints handling and Problem-solving skills
- Basic Sales and Marketing knowledge is a bonus

If you think you want to make a significant difference in the lives of people then please send us a cover letter and Resume to have a detailed chat. We look forward to hearing from you and Thank you so much for reading.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Benefits**:

- Professional development assistance

Schedule:

- Flexible hours
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)