Communications and Engagement Lead

Melba Support Services is actively recruiting for a Communications and Engagement Lead to join our Communications team on a Permanent Full-time basis, located in either our Lilydale or Dandenong office and working remotely (Hybrid Working).

It’s an exciting time to join Melba’s Communications Team We are building our capability to respond to our changing organisation and to play an integral role in the delivery of our new Strategic Plan.

**Key Responsibilities**:

- Design and coordinate the delivery of strategic communications and engagement plans for day-to-day communications and priority projects
- Identify opportunities to develop our communication capabilities with our customer-focused teams to drive alignment with our strategy
- Provide strategic communications support and advice to project leaders and other staff as required
- Deliver creative, innovative and engaging communications to achieve communications plan objectives, including content that inspires our people (video, photography, presentations and other written material)
- Coordinate delivery of communication plan outputs across the team and monitor impacts
- Work with the communications team to plan content for social media marketing campaigns
- Manage projects with external contractors to be on time and within budget

**Qualifications and Experience**

You are a self-starter and have a wide range of communications and marketing experience across digital and traditional channels. You will have a passion for internal communications that engage and have impact. You will thrive on working collaboratively with internal teams and external service providers to deliver on key projects.
- 7+ years’ experience in a communications role
- Experience in writing for a range of audiences and mediums, from social media to annual reports
- Ability to effectively engage with a wide range of internal stakeholders and maintain strong working relationships
- Outstanding written and oral communication skills with a close eye for detail
- A natural storyteller, you have an ability to create compelling content that motivates and is inclusive of target audiences
- Strong project management skills with the ability to lead complex projects to completion
- Ability to write according to Plain English and Easy English principles
- Excellent computer literacy and digital communications know-how. Capability in design packages is an advantage
- Degree qualified in communications/journalism or a similar

**You will also bring with you or be willing to obtain**:

- NDIS Worker Screening Check clearance
- Working with Children Check
- The right to work in Australia
- COVID-19 Vaccination certificate

**Why Join us?**
- Join a well-connected and collaborative culture making an impact in a purpose driven organisation
- Play an integral role in our transformational journey
- Not for Profit Salary Packaging benefits including meals and entertainment allowance
- Flexible Working - Hybrid Role

**About Us**

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building. We are passionate about human rights and we have a strict Zero Tolerance approach to all forms of abuse

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

We look forward to talking with you
- As a provider of supports and services to children, Melba Support Services is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect._
- We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply._