Support Coordinator

Service delivery is made up of a flexible mix of GYA, work from home and client facing. In this role you will be working directly with participants of the NDIS and with families, providers, public guardians etc.

The focus of our team is to offer high quality support that delivers positive results to individual participants in a timely manner.

**Your Role**

You will be responsible for assisting participants to understand and utilise their NDIS plan funding. You will do this by working closely with participants to identify services and supports that meet their need and enable them to work towards their goals as outlined in their NDIS plan.

Using a strength-based approach you will coordinate a range of supports across all areas of the participants life. You will offer the participants choice and control when appointing providers and build the participants capacity to self-direct their supports. You will present options to the participant and engage service providers as directed by participant, you will oversee the continued supports and manage any issues that may arise between providers and participants.

You will assist the participant in navigating all areas of their plan. You will also build on community and non-funded supports to maximise supports in the participants life. You will liaise with government and non-government bodies, obtain quotes, oversee budgets, follow up on reports and advise NDIA of any changes to the participants circumstances and submit progress reports as required.

**Skills and Experience**
- Experience in reading, understanding, and implementing NDIS plans
- Experience in connecting clients to services under a client direct care model
- Excellent interpersonal and communication skills and a strong commitment to customer service
- Ability to manage a diverse participant portfolio
- Ability to maintain positive relationships with providers & community agencies
- Strong customer service skills with demonstrated ability to develop and maintain relationships with people with disability and/ or their families and support network and service providers
- Resilience and competence in high level interpersonal communication, negotiation and conflict resolution skills
- Sound time management skills and demonstrated ability to work with mínimal supervision
- Demonstrated ability to make complex judgements, prioritise tasks and take initiative
- Strong written communication skills with the ability to write high quality reports

**What we need from you**:

- Must have current Australian Driver’s License & Reliable Car.
- Must have Blue Card (Yellow optional but preferable).
- Knowledge in NDIS and the role of a Support Coordinator
- Minimum Certificate IV in Community Services/ Bachelor in Social Welfare or equivalent desirable.
- First Aid and CPR.
- Be able to provide 3 current/recent work-related references.
- Proof of covid-19 Vaccinations - This is a mandatory requirement.

**To be successful we would need the following**:

- Confidence and professionalism in your ability to provide client focused support
- Strong professional boundaries and the ability to follow procedures
- Ability to be flexible within your work environment and to work as part of a team
- Have access to your own portable smart device e.g. laptop

**Benefits**:

- SCHADS award rates
- Vehicle allowance
- Professional development days (including spa days)
- Client options and support

**Salary**: $40.00 - $45.00 per hour

**Benefits**:

- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you have a minimum of Certificate 4 in Community Services or Bachelor in Social Welfare or the like?

**Experience**:

- Support Coordination/disability sector: 1 year (preferred)

Licence/Certification:

- Blue Card (preferred)
- Driver Licence (preferred)
- COVID-19 vaccine certificate (preferred)