It Support Coordinator

23 hours ago

Gold Coast, Queensland, Australia Southport Sharks Full time

Full TimeWe're looking for a passionate and skilled IT Support Coordinator (Level 2) who's ready to take on a hands-on, fast-paced role where no two days are the same.
From troubleshooting complex technical issues to supporting major systems and delivering IT projects, this role offers the chance to make a genuine impact in an environment that thrives on teamwork and innovation.This full-time opportunity would require the successful candidate to work Tuesday - Saturday.About The Role...Be the go-to IT expert - providing advanced support across hardware, software, networking, POS systems, Wi-Fi, and Microsoft 365 to keep our busy venue connected.Solve complex technical challenges - troubleshooting and diagnosing issues, then implementing smart, lasting solutions (and preventing them from happening again).
Keep our systems strong - maintaining servers, Active Directory, Group Policy, Exchange Online, SharePoint, Teams, and business-critical applications.Look after our infrastructure - supporting firewalls, switches, wireless networks, WANs, VPNs, and phone systems, ensuring everything is secure and reliable.Drive IT projects forward - from planning and scoping to execution, you'll collaborate with our IT Administrator, Managed Service Provider, and vendors to deliver improvements and upgrades.Champion cybersecurity - monitoring risks, assisting with audits, and supporting incident response to keep our club safe.Train and support users - guiding staff with patience and professionalism, and translating technical terms into clear, user-friendly solutions.Keep us future-ready - identifying ways to streamline IT processes, enhance security, and improve the overall user experience.What We're Looking For...IT, Computer Science or related qualification or equivalent experience.3–5 years of IT support experience, system administration and infrastructure management.Solid technical knowledge across Windows Server, Active Directory, Microsoft 365, networking, virtualisation (VMware, Hyper-V), and backup/recovery systems.Experience with firewalls, WANs, VPNs, IT Ticketing and phone systems.Cybersecurity principles and best practices.A natural problem solver with great communication skills who can provide professional, user-friendly support.Someone who thrives in a fast-moving environment and isn't afraid to roll up their sleeves.Flexibility to participate in after-hours support rotations.An interest in Australian Rules Football - beneficial for connecting with the Club and Team Members.What Are The Benefits...Competitive salary based on experienceFree gym-membershipMeal allowanceCollaborative and supportive work environmentInvolvement with one of Australia's premier football clubs.You'll work alongside a supportive IT team, have the opportunity to contribute to meaningful projects.
If this sounds like the right opportunity for you to take the next step in your IT career, apply now
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