Associate Commercial Broker

2 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Outstanding opportunity to build and progress your career**:

- **Use your passion to drive positive outcomes for our customers**:

- **Make your impact in a highly engaged team**:

- **Based in Melbourne CBD**

**About the role**

As an Associate Commercial Broker, you will provide support to the Business Development Managers and Small Business Commercial Broker Bankers. You will be responsible for both reactively and proactively supporting small business customers and brokers with any complex servicing & administrative requirements that impact their everyday banking. This role is critical in supporting financial growth opportunities within the portfolio.

**Typically, your days will include**:

- Delivering exceptional customer experience measured by turnaround times for customers
- Completing pre-credit decision work including working on files, liaising with customers / brokers and internal stakeholders
- Achieving agreed team productivity targets by effectively managing team Mailbox whilst maintaining agreed SLAs
- Proactively identifying any cross-sell opportunities that result in positive financial performance for the team portfolio
- Providing excellent service to our customers by being responsive, accessible and committed to a resolution

**About you**:

- Knowledge of tools, techniques, and practices used to analyse the credit worthiness of a business enterprise through its financial statements
- Experience in working with broker customers, uncovering their needs and delivering appropriate solutions as well as up selling/cross selling
- Proven analytical skills involving balance sheets and business analysis, credit writing and debt servicing assessment experience
- Preferred completion or completing a tertiary qualification in Banking & Finance or a business-related discipline.
- Preferred minimum 12 to 24 months Business & Private Banking experience

**We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.**

**To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

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