Donor Services Officer

**Job Title: Donor Services Officer**

**Area: Polio & Philanthropy**

**Reports to: Manager - International Office**

**Classification: Exempt**

**Location: South Pacific & Philippines Office with three (3) fixed work from home days**

**Organization Overview**

**Rotary’s Commitment to Diversity**

As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, colour, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.

**Overview**

The Donor Services Officer is responsible for providing data & information to assist stakeholders in developing needed reports and analysis. The role also manages the efficient flow of information to third party logistics vendors responsible for fulfillment of donor recognition regalia.

**You Will Have**
- Experience with Customer Service related to donor history
- Skills in data research and analysis
- Experience with Business Intelligence Software
- Excellent interpersonal and analytical skills
- Strong written and verbal communication skills

**You Are Good At**
- Customer service with prompt tactful responses
- Written and oral communication
- Problem-solving
- Analytical thinking and research
- Advanced spreadsheeting skills
- Working under pressure
- Prioritizing workload with maximum efficiency
- Showing attention to detail
- Active listening and contributing to constructive discussions

**You Are Open To**
- Being curious, open-minded, and willing to continually learn
- Professional development required for growth in the role
- Continuous process improvements
- Feedback to improve performance
- Cross-training with all departments to provide functional support when necessary
- While there is flexibility to work from home on fixed days, there will be occasions where working additional days in office may be required for training and other purposes.

**You Will Be Responsible For**
- Assisting Club, District or Regional leaders in accessing and understanding reports
- Assisting the Foundation and Finance teams with answering Foundation data questions
- Resolving any recognition-related system issues or escalate to Foundation Research as appropriate and monitor resolution
- Frequently liaising with the Finance team to ensure that contribution and recognition data is accurate and consistent
- Assisting the Finance team in collecting donor information to be able to process donations from fundraising events/campaigns
- Creating any needed/requested queries, reports, and analytics from donor data to gain fundraising insights, and provide assistance to Club & District leaders in their fundraising efforts
- Organising the Foundation team’s articles for the Office’s monthly newsletter
- Regulating personal workload to ensure rapid response rate as defined by management
- Engaging in teamwork and actively contribute to internal workgroups
- Performing other duties as assigned

**Leadership Attributes**
- **Collaboration**:Build partnerships and work with others to meet shared objectives
- **Productivity**:Achieve results that move Rotary toward its goals
- **Communication**:Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood
- **Innovation**:Move Rotary beyond traditional ways of thinking
- **Accountability**:Have a clear sense of ownership and take personal responsibility for actions

**Why Work For Rotary?**
- Tuition reimbursement
- Professional development opportunities
- Flextime-several different work schedules to choose from
- Employee Assistance Program (EAP)