Payments and Business Support Manager

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $130,673 - $174,869

Occupation: Administration/Secretarial

Reference: VG/D01951-JUNE

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Lead a small team to coordinate, review and approve financial assistance payments, and contribute to the delivery of an inclusive, trauma informed and victim focused service.**
- **Lead business support functions, including operational budgets, performance reports, briefs for the CEO and contribute to the Financial Assistance Scheme (FAS) annual report to Parliament.**
- **Ongoing position, VPS6: salary between $130,673 - $174,869 + Super**

The Department of Justice and Community Safety is seeking a Payments and Business Support Manager to oversee the Financial Assistance Scheme's high-volume payment function, and resolve issues to ensure efficient payment of assistance to victims of crime.

**About the Business Unit**

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the Victorian Government's response to victims of crime. Established under the _Victims of Crime (Financial Assistance Scheme) Act 2022_ the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge harm done and be trauma informed, with a priority focus on being inclusive and culturally safe.

Reporting to the FAS Senior Manager - Operations, you will be responsible for leading a small team to coordinate and approve financial assistance payments. This includes quality assurance, continuous improvement, auditing, and reporting for the financial assistance scheme. This may involve occasional direct contact with victims of crime. You will also support the FAS with budgeting and financial reporting.

**About the Role**

Duties will include:

- Lead the coordination and approval of a high volume of financial assistance payments with a significant financial delegation (approx.$50,000+).
- Be the point of escalation and provide advice on payment queries within the FAS. This may include discussing payments with victims of crime and service providers.
- Lead quality assurance and continuous improvement for operational processes for payments of financial assistance in the FAS, including developing and implementing systems and strategies that minimise the likelihood of incorrect payments, and ensuring policies and procedures are followed correctly.
- Support scheme budgeting and financial reporting.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Demonstrated experience in leading finance, payment, and business support functions in a high-volume processing environment.

**Qualifications**
- A tertiary degree in a relevant discipline, including finance, business or public sector administration, and experience overseeing the delivery of operations in a service sector environment is desired.

**How to Apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we