Partner Success Associate, Enterprise Anz, UBER Eats

**#GreatMindsDon’tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

**About The Team**

UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are plenty of others who could benefit from our products and services.
**#GoGetIt **embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers

**About The Role**

The Partner Success Associate (PSA) plays an integral role in the Uber Eats Enterprise team, delivering an outstanding customer experience to a portfolio of our Key Account restaurant partners. The focus will be to drive business growth and innovation with our restaurant partners, expanding our business together in mutually beneficial ways. In conjunction with the Key Account Directors (KAD) the PSA role strives to deliver a world-class customer experience. This includes, but is not limited to: providing best in class customer service, defining and executing operational excellence initiatives and identifying growth opportunities within the account.

**Your Impact in Role**
- Work alongside a Key Account Director (KAD) to provide an outstanding customer experience and drive shared business growth within our highest value restaurant partners
- Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration and managing select growth initiatives
- Build trust with multiple stakeholders across the restaurant partner’s corporate and store network
- Interpret, through data analysis, opportunities and threats to the restaurant partners' business and provide recommendations to drive growth within the partnership
- Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this

**The Experience You’ll Bring**
- A proven track record - You'll have previous customer or partner facing experience at an Enterprise level
- Data acumen - Strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations / solutions based on data
- Customer Empathy - A customer first, customer always mindset and a passion for working directly with customers
- Ability to be credible with senior audiences
- Commercial acumen - Understanding of how businesses and organisations work and how to navigate a partner’s business

**What's in it for you?**

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today.

We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.
- We provide our employees with monthly Uber credits to use against the full value of Eats & Rides (whichever applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire).
- Family comes first, and our paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- Reset, Refresh and Recharge: we have a generous paid leave policy, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
- Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
- When you are in the office, we have an