Scheduler

1 week ago

Sydney, Australia Right at Home Full time

**Description**:
Right at Home Sydney Upper North Shore provides a wide range of tailored care services to assist people living independently at their home. We are an internationally recognized in home care provider known and respected within the community for providing our clients with a high level of service, with our mission being to improve the quality of life of those we serve.

**We have a great opportunity for an Experienced Scheduler to join our existing Scheduling Team based in Dee Why (Reporting to the Care Manager of Sydney Upper North Shore)**.**

As well as being the first point of contact, the role will include doing the following:

- Assisting with handling high volume of incoming telephone and internet enquiries.
- Scheduling services for our clients by rostering Care workers dependant on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
- Managing system Shift notes and redirecting as per intended recipient.
- Preparing invoices and mailing out in due manner.
- Updating mandatory compliance items in due manner.
- The role is fast-paced and it is essential you can multi-task and adapt well under pressure.

**Qualifications**:

- Certificate III in Aged Care, or Disability Services - not mandatory, but highly regarded;
- Current Australian National Police check or willing to get one;
- Current First Aid and CPR certificate or willing to get one;
- Smart mobile phone;
- Driver's licence and your own reliable registered vehicle;
- Full Comprehensive Vehicle Insurance.

**Preferred Skills**:

- Experience in Scheduling/Rostering, Planning and extensive Administration Management;
- Proven excellent Client service manner;
- Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times;
- Advanced time management / organisational skills. Be highly efficient, reactive and adaptive;
- Forward planner and analytical thinker with high attention to detail;
- Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints;
- Problem solving, negotiation and conflict resolution skills;
- Willingness to learn and be coachable;
- Ability to develop/implement and evaluate organisational and client focused documentation as well as systems;
- Ability to create and promote a positive and supportive culture where all staff are valued;
- Excellent Computer literacy - Enterprise Management Software and sound knowledge of Microsoft Office, Office 365, Excel, Outlook, Power point and Adobe.

This is a great opportunity to be part of a fast growing business with real, genuine career pathways. You will be reporting to the director of Sydney Upper North Shore, however the office is located in Dee Why.

If you are the type of person that is highly professional and proud to represent a fantastic brand but can also hit the ground running, then we would love to hear from you

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