Customer Service Officer

2 days ago

Maroochydore, Australia Lendlease Full time

Hiring Details:

- Start date: ASAP
- End date: on going
- Casual role
- Workday varies and includes weekend.
- 12 -20 hours per week
- No work home from home option
- Customer facing role, all work is based in the shopping centre
- Interview done via Face to face
- Lendlease is one of the world’s leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees._
- In Australia, we have over 40 years’ experience in constructing, developing and managing Australian shopping centres, Lendlease is a retail industry leader. Our fully integrated, end to end property business, offers a truly unique platform for all stakeholders._

Based at Sunshine Plaza shopping centre in Maroochydore, we are looking for a Customer Service Officer to join the Centre Management Team. This is a casual role with variable hours. The Customer Service Officer represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers & retailers. _Sunshine Plaza_ is the largest shopping centre on the _Sunshine Coast_ in Queensland and has been servicing the local region since 1994.

The Customer Service Officer represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers & retailers.

You will be an exceptional communicator who has strong customer service skills. Your duties will encompass a wide variety of ad hoc administration, sales and marketing activities, as well as being the first point of contact for the majority of our Customers.

In order to be successful in this role, you will have broad knowledge of customer service principles; specific knowledge within retail asset management, marketing or administration is not essential but highly desirable. You will also demonstrate exceptional communication and stakeholder management skills.

To find out more about us and to explore all other opportunities, visit

At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.

Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.

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