Customer Service

4 days ago

Maroochydore, Queensland, Australia Ume Loans Full time $50,000 - $80,000 per year
Are you ready to take your customer service career to the next level?
About Us

Ume Loans was established in 2009, and at the heart of our business is helping customers obtain loans even if they don't fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then we would like to try and provide them with the second chance they need, despite what may have happened in the past.

We're proud to have built a respected national brand right here on the Sunshine Coast. Now, we're looking for motivated people to join our growing team.

The Role

This is a customer-focused role where you'll be fully trained and supported to:

  • Build genuine rapport with customers as you guide them through their loan application over the phone.
  • Work closely with our Credit Manager to tailor loan approvals that suit customer needs.
  • Explain loan conditions clearly and walk customers through our digital signing process.
  • Follow our proven processes to create a loan experience that customers will value and remember.
Is This You?
  • You have experience in customer service (finance experience is a bonus but not essential).
  • You're organised, great at managing your time, and love working towards clear goals.
  • You enjoy solving problems and have a genuine passion for helping people.
  • You thrive in a team environment and are excited to work from our modern Sunshine Coast offices.
  • You're confident with computers and comfortable using online systems.
Want to Get Your Application to the Top of the List?

We get a lot of interest in roles like this, and to help us spot the people who are really excited about joining our team, we only review applications that include a cover letter and resume.

In your cover letter, tell us two things:

  1. What excites you about a role like this?
  2. Why do you feel you're a great fit for a business like ours?

It doesn't need to be long, just enough to give us a sense of who you are and why this opportunity feels right for you.

Why Join Us? (Our Top 5)
  1. Be part of a well-established, fast-growing company with a strong national reputation.
  2. Get full training, support, and access to ongoing professional development.
  3. Work in a collaborative, fun, and high-performing team culture.
  4. Enjoy working with customers who are ready and motivated to secure a loan.
  5. Be rewarded for loyalty, high performance, and going the extra mile.
Career Pathway

We're big on growth, both personal and professional. With commitment and performance, you'll have opportunities to step up and progress through our proven career development pathway.

What's on Offer

This is a full-time role with a competitive base salary plus a generous, achievable monthly bonus structure, giving high performers the chance to earn well above industry average.

Next Step

Send us your Resume and Cover Letter addressing the two points mentioned above.

We're hiring now , so don't wait to apply

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