Customer Service Officer

2 days ago

Maroochydore, Queensland, Australia Max Stocks Food Service Full time $60,000 - $90,000 per year

Who are Max Stocks

Locally family-owned and operated for over 50 years, Max Stocks provides more than 5000 fresh, frozen, and dry quality food service products to hotels, resorts, supermarkets, restaurants, hospitals, aged care, schools, takeaways, cafes and more. Proudly servicing Queensland communities, Max Stocks employs more than 100 passionate people who are dedicated to delivering excellent service to our customers, and now, due to our continued growth, we are excited to be adding Mackay to our established branch locations in Cairns, Townsville and Rockhampton

About the Role

Reporting to the Customer Service Team Leader, this full-time position combines customer service, data entry and general administration, to ensure Max Stocks' customers know just how important they are to us, and their orders are received and processed accurately and efficiently. You will work closely alongside our warehouse, sales and finance teams, within our hard-working but friendly and supportive Customer Service Team.

Key Responsibilities Include

  • Receiving and processing of customer orders via phone, email and web-store.
  • Accurate and efficient data entry into our software systems.
  • Compiling and distributing documentation including picking slips, substitutions/unavailable stock, invoices and credits.
  • Effective communication, support and problem-solving within Customer Service and with other departments.

What You Will Bring

  • Prior experience providing administration and/or customer service support in a similar (warehouse/logistics/distribution) environment.
  • Proficiency with technology, particularly Microsoft Office and database software/programs (though training will be provided).
  • Outstanding attention to detail, care for accuracy, and time-management skills.
  • Exceptional data entry skills.
  • Excellent written and verbal communication skills.
  • The ability to work under time-constraints, in a fast-paced environment.
  • A willingness to learn and expand your knowledge.

What We Can Offer

  • Join a progressive, local, family-owned business with a proud well-established reputation of exceeding customer expectations.
  • A hard-working, but friendly and supportive team environment where you will receive thorough training and ongoing support.
  • Great employee benefits including discounts on our range of products

As part of our recruitment process, do you agree to undertake employment checks? Depending on the role, checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working with Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

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