Customer Service Coordinator

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability, and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options, and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**

**Please note that this is a 12 month fixed-term maternity cover position, however, it is very likely to convert to permanent.**

As a **Customer Service Coordinator** based at our **Belmont** branch, you are the hub of your branch where no two days are the same.

You’ll approach customer service from every angle including phone, online, and face-to-face:

- Identifying the full needs of external & internal customers and providing solutions
- Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
- Generating hire schedules, invoicing, raising PO’s
- Assisting yard staff and customers with hire equipment
- Resolving customer disputes
- Providing an exceptional customer experience every day

**What you’ll bring to the role**
- Experience in a customer service role
- Friendly and sociable personality & a genuine interest in helping others
- Your natural problem-solving and keen negotiating skills
- Ability to juggle multiple tasks and adapt to changing priorities
- Intermediate computer skills (MS Word, MS Excel)
- Experience using ERP systems is beneficial
- Knowledge of plant hire equipment would be great, but you will receive full training
- If you have a forklift ticket that would be very beneficial

**What you’ll get in return**
- ** Salary $70,000 + Super**:

- ** Permanent contract (leave entitlements included)**:

- ** Full-time Monday to Friday**:

- ** Training and development to advance your career**:

- Free Employee Discount Program - discounts at over 400 businesses
- Free Employee Assistance Program - counselling and support for you and your family
- Work/home balance - flexibility when the little things in life come up
- Discounted hire equipment so you can finally finish that home reno job
- Purchased extra leave program if you want some more time to do the things you love
- Monthly branch get-together with lunch provided by the boss
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations, and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you