Customer Service Representative

19 hours ago

Belmont, Australia MSWA Full time

**Ready to make a difference as a Customer Service Representative?**

Good, well keep reading because this role is a key part in making a difference to the experience our customers have when they call us - and it can make a big difference to your life too.

We are looking for motivated people with a passion for customer service to join our passionate and dynamic team at our Belmont Contact Centre. You’ll need to be available to work either of our main shifts:

- Monday to Thursday, 12pm to 8pm and Saturday, 9am to 1pm
- Monday to Friday, 9am to 5pm

**A little about us**

We exist to make a real and lasting difference to the lives of Western Australians. Whatever their needs, whatever their neurological condition, _We are ready_. The difference each and every one of our team makes can be felt in thousands of homes across the state.

Our Perth-based Contact Centre knows the difference a great customer experience can make. We are the first voice people hear when they call - so it’s kind of important From enquiring about the NDIS through to buying a ticket in the latest lottery, our team adds value to every single enquiry and every interaction.

Before we get into what we’d like from you, let us tell you a little about what you’ll get in return for joining our team:
**Work hard, earn more**

Penalty rates for shifts after 4pm Weekdays and Saturdays plus a sales incentive plan.

**Salary packaging**

Use some of your salary to pay for everyday expenses before income tax.

**Personal and professional growth**

A career that helps you grow via structured training (that we will pay for) makes a big difference**.**

**Generous leave entitlements**

Time is precious, and our range of leave initiatives help you make the most every moment.

**Refer and earn**

Know someone else who can make a difference? Successfully referring them to us can earn you a bonus.

**Access to exclusive discounts**

Save more on national and local brands

**A day in the life**

Every day will look a little different (that’s how life works, right?) but there will be a few core activities that you’ll need to undertake, such as:

- Meet (or blitz) your sales targets with each lottery, raffle or B2B campaign
- Field phone enquiries with a smile in your voice and be the warm and engaging voice of the organisation
- Confidentially capture and maintain customer information in our systems
- Most of all, really listen to customers and ensure they are heard

**Our ‘must haves’**
- A genuine passion to make a difference
- Current Police Clearance check (or willing to obtain)
- Know how to get around Microsoft Office Suite and a Windows Operating System
- Motivated to work with a team in a positive and fast-paced environment
- Outstanding and clear communication skills (both verbal and written)

**Our ‘nice to haves’**
- Strong computer knowledge (you’re fantastic with navigating multiple systems)
- A positive attitude and emotional intelligence (makes a huge difference)
- A mind for multitasking and solving problems as they pop up
- Great in teams - but comfortable working independently too
- Thrive in an energetic and exciting Contact Centre environment

**Are you ready to apply?**

**Job Type**: Part-time

**Salary**: $26.00 - $29.00 per hour

**Benefits**:

- Health insurance
- Professional development assistance
- Referral program

Schedule:

- On call

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

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