Knowledge Management Consultant

3 days ago

Melbourne, Australia Latitude Financial Services Full time

The Learning & Knowledge Team play a critical role in supporting our Head of Shared Services, our Operations Leadership Team and our front-line staff in the ongoing execution of strategic and operational plans and delivery against goals, objectives and outcomes. Additionally, it is responsible for owning the Knowledge Management function for Operations and Sales AU and NZ.

Our Knowledge Management Consultant will optimise Latitude Financials’ knowledge management platforms (Zendesk and WordPress) manage Mercado and front-line communications and deliver customer facing content for our external Help centres across AU & NZ.
- Customer Content - create, amend and archive knowledge articles on our external Help Centre to ensure customers have up to date content that reflects Latitude’s Tone of Voice.
- Manage and maintain content ensuring it is accurate post BAU and project changes to support front line staff.
- Co-own the transition from current Knowledge Management System to Omni-Channel platform knowledge management system.
- Support the management of communications to frontline staff post BAU, projects, business changes/updates etc.
- Perform periodic policy and procedure reviews, highlighting policies and procedures that are out of date or duplicative.
- Share best practices across the team and where necessary, initiate projects to drive greater efficiency and effectiveness in the management of knowledge and learning.

Let’s look at you:
Core to this role is being a master at establishing and maintaining effective working relationships with key business stakeholders. After all, our success lies in our partner’s success.
- Extensive involvement in a knowledge management or change environment.
- Demonstratable experience partnering with different business stakeholders, functions and systems within Financial Services.
- Understanding of different learning and communication styles and knowledge management principles.
- In depth knowledge of process improvement principles and methodologies.
- Experience in scoping new work and understanding end user impacts.

We’re seeking an individual who embodies a growth mindset and is enthusiastic about working in a culture that values continuous improvement and professional development

As a company, we’ve always been great at flex and remote working, so you’ll need to demonstrate you’re a natural when it comes to self-efficiency and having the motivation to get the job done.

We always support a safe, healthy, engaging and productive working environment for all employees and workers, whether that be in your home an office or a combination of both. We live and breathe our values.
_Act Right, Show Care, Be Curious_

Partners in money

Latitude may seem like the new kid on the block, but it’s taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans and insurance is what we offer - but what we really are is a platform that helps people shop and live better.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment._
- Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Knowledge Management Coordinator

    3 days ago

    Melbourne, Australia mexec careers Full time

    Pharma/Medtech - Innovative Role - Digital Learning **The Company** For over 30 years our client has provided outstanding training, consultation, software, and contract employment services to advance the Quality and GMP-related Best Practices of Pharmaceutical and Medical Device companies in the APAC region. As their present-day training environment becomes...

  • Knowledge Management

    16 hours ago

    Melbourne, Australia UniSuper Full time

    _Drive AI innovation in knowledge management across a growing organisation _ - _Help shape the future of member service delivery through digital transformation _ - **_Interviews will be held early 2025 _** **About Us** We're passionate about delivering great retirement outcomes for our members. With our deep roots in the University sector, we've built a...

  • Knowledge Lead

    2 weeks ago

    Melbourne, Australia Latitude Financial Services Full time

    Let’s look at this opportunity. Rare opportunity to join the Shared Services team. Due to an internal promotion, we are looking for our next Knowledge Lead. The Learning & Knowledge Team play a critical role in supporting the Head of Shared Services, Operations Management and the Operations Leadership Team in the ongoing execution of strategic and...

  • Knowledge Management Lawyer

    2 weeks ago

    Melbourne, Victoria, Australia Allens Full time $80,000 - $120,000 per year

    Your role At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges. You'll be a part of our Knowledge Management team based in either Sydney, Melbourne, Brisbane or Perth. This is a unique opportunity to play a pivotal role in the strategic adoption and...

  • Knowledge Management Lawyer

    11 hours ago

    Melbourne, Victoria, Australia Allens Full time $80,000 - $120,000 per year

    Your role At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges. You'll be a part of our Knowledge Management team based in either Sydney, Melbourne, Brisbane or Perth. This is a unique opportunity to play a pivotal role in the strategic adoption and...

  • Knowledge Management Specialist

    16 hours ago

    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Knowledge Management...

  • Sales & Design Consultant

    3 days ago

    Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Architectural and Interior products - **Job Ref**:61561 **About this role**: Join a dynamic industry leading company with fantastic team culture and be rewarded with a great workplace structure and management. **Key Responsibilities** - Be the face of the company and first point of call - Schedule and facilitate client on-site consultations -...

  • Lead Consultant

    2 days ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time $80,000 - $120,000 per year

    Job DescriptionAPM Workcare understands that prevention and proactive management of injuries in the workplace is critically important and we work with employers and their people to minimise the personal and business impact of injuries, illness and disability through prevention, rehabilitation and training.The role:Working full-time or part-time as an...

  • Knowledge Manager

    16 hours ago

    Melbourne City Centre, Australia HAYS Full time

    Excellent opportunity for a Knowledge Manager - permanent position to work within the Vic State Government **Your new company** Your new company is a prominent Victorian State Government department, whose responsibilities and work have a long-lasting and genuine impact on the quality of life for all citizens in Victoria. **Your new role** The Knowledge...

  • Business Development Specialist

    6 days ago

    Melbourne, Victoria, Australia NEXTGEN Knowledge Full time

    Company DescriptionAt NextGen Knowledge, we are committed to empowering individuals and organisations with state-of-the-art training programs in Artificial Intelligence, Robotics, Digital Transformation, Cloud Computing, and Information & Cybersecurity. Our mission is to close the skills gap in today's fast-paced technological world by delivering tailored...