Advanced Operations Specialist

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:
Our Integrated Operations Planning team is looking for an experienced Operations Planner/Scheduler to join their team. This position reports to the Integrated Operations Planning Leader and is part of a collaborative team focused on delivering safe, reliable, and customer-focused water services.

As part of the Network Services Group, the Advanced Operations Specialist plays a key role in optimising the performance of Urban Utilities’ water and wastewater networks, servicing over 1.3 million customers. This role supports the Integrated Operations Planning (IOP) process, which ensures efficient scheduling, reduces service risk, and minimises customer impact.

Key Responsibilities:
- Lead and execute the Integrated Operations Planning (IOP) process to coordinate and optimise network activities.- Identify and resolve technical and engineering issues to prevent service disruptions and performance loss.- Drive continuous improvement of planning processes, systems, and technologies.- Coach and mentor technical officers and junior engineers to build team capability.- Enhance visibility of planned work, address readiness gaps, and optimise scheduling.- Contribute to standardising and automating planning approaches to manage network risk effectively.

Success in this role will be measured by:
- Achievement of operational and maintenance performance targets.- Implementation of improvements that enhance team and process efficiency.- Expansion and sharing of technical knowledge across the team.- Delivery of effective engineering solutions that support long-term network performance.

About you:
- Extensive experience with relevant technical certification.- Good understanding of Operations and Regulatory frameworks- Proven ability to manage operational planning and network access.- Strong communicator, able to engage technical and non-technical stakeholders.- Experience or interest in data science, automation, or risk management.- Agile and adaptable, with strong prioritisation and problem-solving skills.- Demonstrated leadership in mentoring and developing team capability.- Collaborative, customer-focused, and values-driven with a strategic mindset.- Comfortable working across multiple portfolios and with complex data.- Experience with Primavera is desirable

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family- Generous Salary Packaging options, including novated leases- Corporate discounts across Health insurance, technology and more- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at- WORK180

Visit our website to learn more about us at

How to apply

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at

Job advertisement closes 3rd June 2025