Front Office Manager

Summary

**About Hyatt Regency**

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

**About the Role**

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

As a Front Office Manager, you will be responsible for the smooth and efficient running of the activities of the dynamic Front Office Team, connecting with people so they can be their best. A good understanding of multi-tasking and caring for our guests will ensure your shift is full of exciting challenges.

**Main Responsibilities**

The Front Office Manager is responsible for all front desk operation duties, including staff training, inter-department communications, and staff scheduling.

The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

**Duties include**:

- Responsible for short and long-term planning and the management of the hotel’s Front of House operations
- Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
- Ensures proper staffing levels for customer service goals
- Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
- Coach and counsel employees to reflect Hyatt service standards and procedures

**Qualifications**:
**Preferred**:

- 3-4 years or more of progressive hotel Rooms Management experience
- 2 + years of progressive management experience within the Rooms Division of a mid to large-scale full-service hotel (300 rooms and above)
- Service-oriented style with professional presentations skills
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal, and administrative skills
- Ability to work a flexible shift including nights, weekends, and holidays.

**Benefits include**:

- Paid Vacation
- Complimentary Rooms and Room discounts
- Free Hot Meals per shift/ and unlimited coffee, tea & soft drinks
- Free Covered Parking
- Flexible Schedules
- Fast Paced work environment
- Travel Perks & Benefits
- Recognition & Rewards
- Growth Opportunities

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.