Front Office Supervisor

11 hours ago


Perth, Australia Crown Perth Full time

Front Office Supervisor
Crown Metropol / Crown Promenade
Your mission: To create memorable experiences for guests by ensuring professional standards during check-in and check-out.

At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will be responsible for managing the shift ensuring check-in and check-out services are provided to guests and visitors to Crown Metropol and Crown Promenade in accordance with established service standards.

Essential Criteria:

- Hotel operations experience
- Understanding of Hotel Property Management Systems
- Strong computer skills - particularly Microsoft Office Suite
- Demonstrated experience in providing high level service standards and requirements
- Proven display of high commitment to improving Customer Service
- Passionate about inspiring team members and improving/developing their skills
- Ability to liaise with a range of stakeholders
- Strong time management, attention to detail and multitasking skills
- Ability to maintain confidentiality and discretion at all times
- Demonstrated conflict resolution skills

Preferred Criteria:

- Hotel operations experience in a supervisory role
- Experience using OPERA (Hotel Property Management System)

**Primary Location***: Perth

**Position Status***: Full Time



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