Technical Manager Identification

**Technical Manager Identification**
- 12 months, full-time position with competitive renumeration and benefits
- Australia wide travel required for this opportunity
- Join a growing, yet already successful market with a dedicated and welcoming team
- Upskill and growth in an area your passionate about, whilst being fully supported and encouraged
- Join a Trusted Global Leading Animal Health organisation

The role will assist the lead technical expert in this range within the organisation and assist with technical support for internal colleagues, sales representatives, retail partners, end user farmers and any customers where a need is identified. The role will also assist with technical contributions to marketing initiatives, facilitating farmer education campaigns and with the management of the customer complaints process.

**What You Will Do**

**Responsibilities include, however not limited to**:

- Facilitate technical customer support for the identification portfolio, to both internal and external stakeholders
- Follow complaint and product failure investigation and management processes, ensuring accurate record keeping and reporting both internally, and to relevant external parties; _communicate with and support end users and the sales team as required to address product complaints, ensuring a customer centric approach and a high level of customer service, including on farm visits periodically to investigate complaints_
- Measure & report on complaint reports, working with internal Quality Assurance colleagues, regional and global teams to escalate and address issues as required and seek solutions or resolution; take leadership in identifying process and workflow improvement and implementation, ensuring input is received from all relevant stakeholders in relation to complaints and below expectation product performance
- Co-ordinate prioritisation processes to manage technical support in a timely & efficient manner, consistently maintaining a customer centric approach
- Be a technical identification expert for business strategy development and contribute to strategy implementation and activities, within the Australian strategic plan, collaborating with sales and marketing functions, and the broader Technical team
- Develop technical training modules for sales, marketing and other internal teams to ensure a high level of technical knowledge internally
- Build and implement training for end users and customers, collaborating with the sales team, to provide a high level of customer understanding of the company portfolio, and a high standard of customer care

**What You Must have**
- Prior solid and well demonstrated technical experience in animal health, livestock equipment, identification & traceability or related industries
- Science based degree or similar qualification, with understanding of scientific trial design, and the ability to interpret technical data
- Experience dealing with regulatory processes, or working within a regulated environment advantageous
- Strong understanding of agricultural industries including dairy, sheep and beef production systems
- Ability to develop, document and deliver technical and training resources with the ability to impart technical knowledge with a variety of audience types
- A high level of organisational skills, with flexibility & agility to move from one priority to another with ease, and the ability to manage competing priorities under pressure
- Interpersonal effectiveness, with proven ability to collaborate and establish strong relationships and the ability to engage with all levels of employee within the business
- Drive to succeed with a passion for customers and delivering a high level of customer service and satisfaction
- Commitment to improving customer experience at all relevant business touchpoints, and experience creating process and structure to ensure a high level of customer satisfaction
- Excellent professional judgement, decision-making and problem-solving capabilities, with the ability to act decisively using evidence-based reasoning
- Well-developed strategic and innovative thinking to execute organisational vision, with a focus on technical deliverables
- Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions as required

**What You Can Expect**
- Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation
- Flexibility and **opening doors to other opportunities** and skillsets
- Joining a **collaborative** team of **likeminded individuals**

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s think