Technical Sales Representative

**About the role**

An exciting immediate opportunity for a Technical Sales Representative to join our Customer Service team based in our Brisbane plant located in Capalaba. We are preferably looking for an experienced Technical Sales Representative but will consider someone with the relevant skill set. You will join a supportive and professional team who take pride in exceptional service and providing our customers with the best experience possible. You will be responsible for managing customer relationships and coordinating jobs. The role is Permanent Full-time (Monday - Friday, 9am - 5pm) A great opportunity to develop & progress in your career and be an integral part of MCC’s world class premium label solutions.

Responsibilities include:

- Improving the existing sales processes to be fully in line with the group’s global best practices.
- Accelerate culture change where sales excellence, continuous improvement and new business development is embedded into the newly acquired business.
- Assessing customers' needs and recommending and explaining goods and services to them
- Monitoring customers' changing needs and reporting these developments to sales management
- Quoting and negotiating prices and credit terms, and completing contracts and recording orders
- Arranging delivery of goods, Coordinate and negotiate delivery dates
- Reporting to sales management on sales made and the marketability of goods and services
- Following up with clients to ensure satisfaction with goods and services purchased, and resolving any problems arising
- Preparing sales reports and maintaining and submitting records of business expenses incurred
- Support new and existing customers with their new, more complex and technical projects.
- Manage processing orders from the account management team
- Work alongside graphics department coordinating client artwork for our production team
- Work between departments to verify specifications ready for production
- Centralising communication and liaising with the Operations team

**About MCC**

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world’s most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 12 label producing operations with 1,100+ employees including Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

**About you**
- Relevant experience of 2-5 years in a technical sales, pre-sales or customer service role.
- Relevant tertiary education preferred.
- Knowledge of the labelling industry is regarded as a major plus given the focus on implementing best practices
- Strong B2B Customer Service and communication skills
- Numerical aptitude with a high level of attention to detail
- Excellent time management, organisational skills & an ability to multitask
- Team player with a mature & willing to learn attitude
- An understanding of quality practices and procedures (preferred)
- Confident & self-motivated
- Works well both autonomously & engages collaboratively in a team environment

**The benefits**
- Competitive remuneration
- Free onsite parking
- Health & wellness program
- Local & global career opportunities to development & build your brilliant career (encouraged & supported)
- Private health insurance discount
- To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service
- Apprentice and Traineeship pathways
- Opportunity to progress your career in the print industry
- Employee referral program, our employees are rewarded for helping us find great talent
- Reward & recognition programs aligned to our values and with high performance
- Regular social events encouraging a fun & friendly environment
- Supportive & inclusive environment
- Progressive, market leading & high performing business
- Continuous learning opportunities & support for you to grow & make a real difference
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

**Diversity & Inclusion**

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nation