Project Support Officer

2 weeks ago

Parramatta, Australia Alexander Appointments Full time

$43.24 per hour + Super | 21hours per week - Must work Wed's & Fri's
- NSW State Government | Hybrid - Parramatta + WFH
- ASAP Start | Estimated 3-month assignment, potential to extend
- **$43.24 per hour + Super | 21hours per week - Must work Wed’s & Fri’s**:

- **NSW State Government | Hybrid - Parramatta + WFH**:

- **ASAP Start | Estimated 3-month assignment, potential to extend**

**About the Company**
Our large NSW State Government client is responsible for the states social housing portfolio.

**About the Role**
They are currently seeking a Project Support Officer with extensive maintenance and facilities management experience to join their team in Parramatta with some flexibility to work remotely from home. This is a part time opportunity working 21hours per week where you must be flexible to work Wednesday’s, Friday’s + 1 other day. This is an estimated 3-month temporary assignment, with a potential to extend.

Reporting to the Manager, you will be required to provide a wide range of project and administrative support services to the Asset team in complaint resolution to achieve organisational objectives.

In this rewarding role, you will be undertaking the following duties:

- Deliver exceptional customer service in a high volume, complex environment
- Answer enquiries within a timely and accurate manner
- Monitor and manage the group inbox, tracking correspondence such as Ombudsman enquiries
- Identify serious and urgent complaints, escalate priorities
- Investigate and facilitate resolution of complaints
- Work collaboratively with a wide range of stakeholders including internal and external stakeholders, NSW Housing Tenants, maintenance vendors and contractors
- Engage with contractors to ensure maintenance jobs are completed
- Preparation of a wide range of maintenance reports
- Schedule and coordinate meetings
- Preparation of a wide range of documentation including meeting minutes, action logs, agenda’s and presentation material
- Records and database management, ensuring confidentiality, accuracy and high integrity in accordance with standards and guidelines
- Contribute to continuous improvement initiatives
- Ensure compliance with best practice and legislative requirements

**About You**
To be successful in this great assignment you will have the following:

- Demonstrated Project, Administration or Business Support experience
- Asset Management or Public Sector experience highly desirable
- Impeccable communication skills, both verbal and written
- Professional, confident and resilient with strong conflict resolution and negotiation skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency in MS Office suite and TRIM
- Takes initiative, with a strong team and task focus
- Reliable remote internet access with flexibility to work remotely from home
- Willingness to undergo a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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